Product Support Engineer

Emerson
Mexico
Workplace: OnsiteFull timeFunction: Communications, PR & CommunityEducation: bachelorsSkills: ["Customer focus","Problem-solving","Communication","Organization","Collaboration"]

Provide technical support to customers for ultrasonic welding equipment via phone, email, and digital channels. Troubleshoot installation, operation, maintenance, and application issues, analyzing electro-mechanical and software-related concerns and recommending corrective actions. Partner with customers to reduce downtime and optimize performance while documenting cases and recurring issues. Collaborate with Engineering, Quality, Manufacturing, and Sales to resolve escalated technical challenges and support continuous product quality improvements.

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Emerson
Emerson
3 days ago

Product Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Provide technical support to customers for ultrasonic welding equipment via phone, email, and digital channels. Troubleshoot installation, operation, maintenance, and application issues, analyzing electro-mechanical and software-related concerns and recommending corrective actions. Partner with customers to reduce downtime and optimize performance while documenting cases and recurring issues. Collaborate with Engineering, Quality, Manufacturing, and Sales to resolve escalated technical challenges and support continuous product quality improvements.
Location: Mexico
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community

Key Responsibilities

  • •Provide technical support to customers via phone, email, and other digital channels.
  • •Troubleshoot and resolve issues related to installation, operation, maintenance, and application of ultrasonic welding equipment and systems.
  • •Analyze electro-mechanical and software-related product concerns and recommend corrective actions.
  • •Document technical cases, customer interactions, and recurring product issues in established systems and processes.
  • •Collaborate with Engineering, Quality, Manufacturing, and Sales to resolve complex customer challenges and escalate highly complex matters when needed.
Travel: Low travel

Key Requirements

  • •Bachelor’s degree in Engineering, Mechatronics, Electronics, Industrial Engineering, or a related technical field.
  • •Experience supporting industrial equipment, automation systems, manufacturing technologies, or electro-mechanical products.
  • •Strong troubleshooting and diagnostic skills across mechanical, electrical, and/or software-related systems.
  • •Ability to interpret technical documentation, equipment manuals, and engineering drawings.
  • •Excellent verbal and written communication skills in English.
Experience:Industrial equipmentAutomation systemsManufacturing technologiesElectro-mechanical productsUltrasonic welding
Education:Bachelor's
Skills:Customer focusProblem-solvingCommunicationOrganizationCollaboration
Languages:EnglishSpanish
Tech Stack:Ultrasonic weldingMicrosoft OfficeCRMSalesforceSAPPLCsIndustrial controlsSensorsPneumaticsAutomation equipment

Company Brief

Emerson
Global technology and engineering company providing automation solutions, commercial and residential products, and services across industrial, commercial, and consumer markets to improve operational performance and efficiency.
Industry: Industrial Automation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: St. Louis, United States
Founded: 1890
WebsiteLinkedIn