ServiceNow Architect (AI + CSDM + Automation)

GovCIO
United States
Workplace: HybridFull timeUSD 220,000 - 235,000 annuallyFunction: DevOps, Cloud & InfrastructureExperience: 8-12 yearsEducation: bachelorsSkills: ["Leadership"]

Architect scalable ServiceNow solutions that support enterprise IT operations and service delivery. Lead implementation across ITSM, ITOM, ITAM, SPM, and CMDB, designing CSDM-based service models and governance. Implement ServiceNow AI capabilities (predictive intelligence and virtual agents), automate secure delivery workflows, and integrate platforms with enterprise systems and cloud environments using APIs and Integration Hub. Own standards, roadmap planning support, and platform maturity assessments.

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FursaFursa
GovCIO
GovCIO
2 months ago

ServiceNow Architect (AI + CSDM + Automation)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Architect scalable ServiceNow solutions that support enterprise IT operations and service delivery. Lead implementation across ITSM, ITOM, ITAM, SPM, and CMDB, designing CSDM-based service models and governance. Implement ServiceNow AI capabilities (predictive intelligence and virtual agents), automate secure delivery workflows, and integrate platforms with enterprise systems and cloud environments using APIs and Integration Hub. Own standards, roadmap planning support, and platform maturity assessments.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: DevOps, Cloud & Infrastructure
Seniority: Mid level

Key Responsibilities

  • •Design scalable ServiceNow solutions aligned to enterprise architecture goals.
  • •Lead implementation of ITSM, ITOM, ITAM, SPM, CMDB, and related automation capabilities.
  • •Architect CSDM-based service models and CMDB structures.
  • •Implement ServiceNow AI capabilities, predictive intelligence, and virtual agents.
  • •Define platform governance, integrations, and development standards; support roadmap planning and platform maturity assessments.

Pay and Benefits

Salary: USD 220,000 - 235,000 annually

Key Requirements

  • •8–12+ years of ServiceNow experience with expertise in ServiceNow platform architecture.
  • •Strong understanding of the CSDM framework and experience designing CMDB structures and governance.
  • •Proficiency in workflow automation, including secure delivery pipelines and operational efficiency improvements.
  • •Experience implementing ServiceNow AI capabilities (predictive intelligence and NowAssist/virtual agents).
  • •Hands-on experience with Integration Hub and APIs, plus JavaScript development and ITIL process knowledge.
Experience:8-12 yearsServiceNowCloudInfrastructure
Education:Bachelor's
Skills:Leadership
Certifications:Certified Technical Architect (CTA)Certified Application DeveloperCertified Implementation SpecialistITIL Foundation
Languages:English
Tech Stack:ServiceNowITSMITOMITAMSPMCMDBCSDMWorkflow automationServiceNow AIPredictive intelligenceVirtual agentsNowAssistIntegration HubAPIsJavaScriptITILDEA suitability

Eligibility

Security Clearance:Secret

Company Brief

GovCIO
Provides IT modernization, cloud, cybersecurity, data analytics, and managed services to U.S. federal civilian and defense agencies, delivering technology solutions and mission support to improve government operations and security.
Industry: Professional Services
Growth: Established Company
Headquarters: Herndon, United States
WebsiteLinkedIn