hims & hers

4 weeks ago

Analyste – Opérations et soutien / Operations & Support Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Support operations and patient services by ensuring responsive, accurate assistance via email and chat, becoming a subject matter expert on Hims & Hers products, driving KPIs, analyzing data for continuous improvements, and collaborating with CX leadership to streamline the patient journey.

Location: Montreal

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Be a key member of the operations and support team, helping ensure an exceptional patient experience for all members.
•Provide timely and accurate responses to customer inquiries via email and chat, focusing on Hims & Hers products and general customer questions.
•Maintain high standards of productivity and quality in customer service interactions.
•Navigate various customer service platforms and tools to deliver efficient and effective support.
•Become a subject matter expert in all Hims & Hers products and offerings.

Pay and Benefits

Salary: CAD 50,000 - 60,000 annually

Perks:Paid LeaveOffsite RetreatsCompany Holidays

Key Requirements

•Fluent in French and English with strong written and verbal communication
•Ability to balance attention to detail with efficient execution in a fast-paced environment
•Strong work ethic and desire to improve Canadian healthcare
•Experience using multiple customer service platforms and tools
•Interest in healthcare operations and improving patient experience

Experience:HealthcareCustomer serviceConsumer health

Skills:CommunicationEmpathyProblem-solvingCollaborationAdaptability

Languages:FrenchEnglish

Company Brief

hims & hers

A telehealth and consumer wellness platform offering personalized care and products across sexual health, hair, mental health, dermatology, weight loss and primary care via digital consultations, prescriptions, and fulfillment.

Industry: HealthTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2017

Glassdoor: 2.9

Website LinkedIn Glassdoor

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hims & hers

4 weeks ago

Analyste – Opérations et soutien / Operations & Support Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Montreal

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Be a key member of the operations and support team, helping ensure an exceptional patient experience for all members.
•Provide timely and accurate responses to customer inquiries via email and chat, focusing on Hims & Hers products and general customer questions.
•Maintain high standards of productivity and quality in customer service interactions.
•Navigate various customer service platforms and tools to deliver efficient and effective support.
•Become a subject matter expert in all Hims & Hers products and offerings.

Pay and Benefits

Salary: CAD 50,000 - 60,000 annually

Perks:Paid LeaveOffsite RetreatsCompany Holidays

Key Requirements

•Fluent in French and English with strong written and verbal communication
•Ability to balance attention to detail with efficient execution in a fast-paced environment
•Strong work ethic and desire to improve Canadian healthcare
•Experience using multiple customer service platforms and tools
•Interest in healthcare operations and improving patient experience

Experience:HealthcareCustomer serviceConsumer health

Skills:CommunicationEmpathyProblem-solvingCollaborationAdaptability

Languages:FrenchEnglish

Company Brief

hims & hers

Industry: HealthTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2017

Glassdoor: 2.9

Website LinkedIn Glassdoor