Live Chat Operator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Be the first point of contact for online customers, handling inquiries through a live chat platform for an HVAC company serving the Oklahoma area. You’ll provide accurate information about HVAC services, products, pricing, and indoor air quality solutions, troubleshoot basic issues, and schedule appointments for certified technicians. Maintain detailed customer records in the company database and collaborate with dispatch and service teams while managing multiple chats with high quality.

Location: Oklahoma City

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Engage with customers via the online live chat platform in a professional, friendly, and timely manner.
•Provide accurate information on HVAC services, products, and pricing, including heating, air conditioning, ductless mini-splits, and indoor air quality solutions.
•Troubleshoot basic customer issues and provide initial guidance.
•Schedule service appointments and consultations with the team of certified technicians.
•Record customer details and service requests in the company database and collaborate with dispatch and service teams to ensure a seamless customer journey.

Pay and Benefits

Salary: USD 24 - 42 hourly

Key Requirements

•Proven experience in a customer service role, preferably with live chat or digital communication experience.
•Exceptional written communication skills, including strong spelling, grammar, and punctuation.
•Excellent typing speed and accuracy.
•Strong problem-solving skills and the ability to think logically under pressure.
•Proficiency with computers and willingness to learn new software; CRM experience is an advantage.

Experience:HVAC

Skills:CommunicationProblem-solvingCustomer focusIndependent workAttention to detail

Tech Stack:CRM

Company Brief

Qureos

Website

Loading job details...

Preparing the role view and application actions.

Qureos

4 days ago

Live Chat Operator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Oklahoma City

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Engage with customers via the online live chat platform in a professional, friendly, and timely manner.
•Provide accurate information on HVAC services, products, and pricing, including heating, air conditioning, ductless mini-splits, and indoor air quality solutions.
•Troubleshoot basic customer issues and provide initial guidance.
•Schedule service appointments and consultations with the team of certified technicians.
•Record customer details and service requests in the company database and collaborate with dispatch and service teams to ensure a seamless customer journey.

Pay and Benefits

Salary: USD 24 - 42 hourly

Key Requirements

•Proven experience in a customer service role, preferably with live chat or digital communication experience.
•Exceptional written communication skills, including strong spelling, grammar, and punctuation.
•Excellent typing speed and accuracy.
•Strong problem-solving skills and the ability to think logically under pressure.
•Proficiency with computers and willingness to learn new software; CRM experience is an advantage.

Experience:HVAC

Skills:CommunicationProblem-solvingCustomer focusIndependent workAttention to detail

Tech Stack:CRM

Company Brief

Qureos

Website