1 day ago

Senior Manager, Core Solutions and Experiences - Home Print

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Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Lead the strategy, roadmap, and execution for core print software solutions and the end-to-end Home Print customer experience—from setup and onboarding through everyday use. Define a customer-journey vision and “Now/Next/Future” plans grounded in insights and data, translate requirements for core solutions, align hardware/software roadmaps, and drive cross-portfolio delivery and measurable experience outcomes (CSAT, NPS, ratings).

Location: Vancouver

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Define and drive the vision, strategy, and roadmap for core print experiences including setup, onboarding, connectivity, printing, and app interactions.
•Deliver a cohesive “Now / Next / Future” experience strategy grounded in customer insights and data.
•Own product requirements and prioritization for core solutions and translate insights into clear, differentiated product experiences.
•Align and integrate hardware, software, and services into a unified Home Print customer strategy and roadmap across platforms and regions.
•Lead a team of product managers and experience leaders, establish operating models, and improve execution clarity, governance, and metrics such as CSAT and NPS.

Pay and Benefits

Salary: USD 147,050 - 230,850 annually

Perks:Health InsuranceDentalVisionPaid LeaveParental Leave

Key Requirements

•10+ years of experience in product management, customer experience, or related roles with leadership responsibility.
•Lead complex, cross-functional initiatives across hardware, software, and services.
•Use customer insights and data to drive product strategy with a strong customer-first mindset.
•Define product roadmaps and deliver high-quality customer experiences.
•Work across global teams and influence without direct authority.

Experience:10+ years

Skills:Customer-first mindsetData-driven decision-makingCross-functional collaborationLeadershipAgile execution

Tech Stack:WindowsMobileApp ecosystem

Company Brief

Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.

Industry: Hardware Devices

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Palo Alto, United States

Founded: 1939

Glassdoor: 3.8

Website LinkedIn

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