IT Tech Support Specialist II - ON SITE

Southside Bancshares
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: associatesSkills: ["Communication","Confidentiality","Problem-solving","Multi-tasking","Customer service"]

Troubleshoot and resolve IT issues from initial problem determination through completion, handling help desk calls, documenting incidents, setting priority, and tracking status using help desk tools. Research solutions and workarounds, implement technical fixes for corporate systems, and support setup/configuration for internal and external systems, networks, and client operating systems. Provide professional service, maintain confidentiality, and support on-site hardware and user relocation assistance.

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Southside Bancshares
Southside Bancshares
2 days ago

IT Tech Support Specialist II - ON SITE

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Troubleshoot and resolve IT issues from initial problem determination through completion, handling help desk calls, documenting incidents, setting priority, and tracking status using help desk tools. Research solutions and workarounds, implement technical fixes for corporate systems, and support setup/configuration for internal and external systems, networks, and client operating systems. Provide professional service, maintain confidentiality, and support on-site hardware and user relocation assistance.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Answer help desk calls, identify and document problems, determine priority, resolve when possible, and track incidents until resolution.
  • •Research reported issues to provide acceptable workarounds and develop resolution intelligence within the help desk system.
  • •Troubleshoot system/software issues and implement technical solutions related to infrastructure and corporate systems.
  • •Assist with setup, configuration, and support for internal/external systems, networks, and client operating systems as needed.
  • •Maintain confidentiality of sensitive information and provide courteous, professional service while supporting audit and compliance requirements.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeaveLife Insurance

Key Requirements

  • •Minimum one year in technical support/help desk.
  • •Associate degree (A.A.) or equivalent from a two-year college/technical school, or an equivalent combination of education and experience.
  • •Proficient personal computer skills including email, record-keeping, database activity, word processing, and spreadsheets.
  • •Ability to troubleshoot and determine appropriate problem priority, document issues, and reach resolution or route/track as needed.
  • •Strong communication skills to write reports and correspond, and to speak effectively with customers and employees.
Experience:1+ years
Education:Associate's
Skills:CommunicationConfidentialityProblem-solvingMulti-taskingCustomer service
Tech Stack:Help desk tracking softwareEmailWord processingSpreadsheetsDatabase

Company Brief

Southside Bancshares
Bank holding company operating Southside Bank, offering commercial and retail banking services, treasury management, lending, wealth management, and related financial products across Texas and surrounding markets.
Industry: Banking
Company Size: Large (251 to 1,000 employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tyler, United States
Founded: 1960
Website