Mid-Market Outcomes Architect

Notion Labs
New York, San Francisco
Workplace: HybridFull timeUSD 145,000 - 175,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Customer empathy","Agency","Stakeholder management","Program management","Commercial awareness"]

Help mid-market customers adopt, expand, and realize measurable value from Notion in an AI-native world. Own workflow adoption, value delivery, and renewal outcomes for named accounts, especially those that are flat or at-risk. Partner with Solutions Consultants to shape account strategy, define mutual success plans, facilitate use-case consultations, and drive ROI through business reviews—contributing directly to predictable NRR through proactive adoption and renewal/expansion pipelines.

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FursaFursa
Notion Labs
Notion Labs
1 day ago

Mid-Market Outcomes Architect

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Source: Company careers pageValidated by: Fursa AI
Last checked: 51 minutes agoStatus: Live

Job Summary

Help mid-market customers adopt, expand, and realize measurable value from Notion in an AI-native world. Own workflow adoption, value delivery, and renewal outcomes for named accounts, especially those that are flat or at-risk. Partner with Solutions Consultants to shape account strategy, define mutual success plans, facilitate use-case consultations, and drive ROI through business reviews—contributing directly to predictable NRR through proactive adoption and renewal/expansion pipelines.
Location: New York, San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Drive workflow adoption and value realization for a book of named accounts
  • •Contribute to NRR through predictable renewal and expansion pipeline and proactive product adoption
  • •Partner with Solutions Consultants on strategy for expansion and renewal, including owning commercial opportunity for flat/at-risk renewals
  • •Define and maintain mutual success plans, guiding customers through AI transformation and demonstrating ROI via executive business reviews
  • •Facilitate use-case consultations and identify workflow opportunities; engage Services for complex or technical implementations

Pay and Benefits

Salary: USD 145,000 - 175,000 annually
Equity and Bonus:Equity

Key Requirements

  • •4+ years of experience driving customer adoption, value realization, renewals, or expansion in a B2B software environment
  • •Strong customer-facing discovery skills to understand business problems, map workflows, and translate goals into implementation plans
  • •Technical fluency to co-design, configure, and troubleshoot Notion workspaces and workflows
  • •Commercial awareness to partner on renewal risk, expansion potential, and account strategy
  • •Ability to design and help customers build usage-based workflows tied to measurable commercial outcomes
Experience:B2B softwareSaaS
Skills:Customer empathyAgencyStakeholder managementProgram managementCommercial awareness

Company Brief

Notion Labs
Notion builds a customizable all-in-one workspace for notes, docs, databases, and collaboration, now adding AI-powered features and enterprise capabilities to serve teams and organizations worldwide.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Revenue: USD 500M to 1B
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2016
Glassdoor
Glassdoor: 4.5
WebsiteLinkedInGlassdoor