3 months ago

Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 day agoStatus: Live

Job Summary

Own the ongoing technical relationship with enterprise customers as the trusted advisor for the TAM premium service, driving value, retention, and adoption of Braze. Collaborate with Customer Success and account teams to instrument Braze across client stacks, guide architectural discussions, and enable product/engineering teams to use Braze effectively, impacting renewals and upsells.

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Own the ongoing technical relationship for assigned accounts and drive technical adoption, accelerated value, and technical maturity
•Instrument Braze across the client stack and refine instrumentation over time to support renewals and upsells
•Facilitate conversations about the customers’ use cases, conduct discovery, and recommend solutions based on their architecture
•Support day-to-day inquiries to optimize value through the customer lifecycle
•Empower customer product and engineering teams to use the product independently by delivering enablement and education

Pay and Benefits

Equity and Bonus:Equity

Perks:Health InsuranceEquityLearning BudgetRetirement

Key Requirements

•3-5 years of client-facing experience as a TAM or in a related technical area, for Enterprise/Strategic accounts
•3+ years of technical experience managing complex customer environments with knowledge of SaaS, Mobile, API, or Programming
•Excellent written and verbal communication skills with ability to translate complex technical ideas to non-technical stakeholders
•Strong problem-solving skills and intellectual curiosity with ability to work in a collaborative team
•Ability to manage multiple priorities in a fast-paced, complex environment

Experience:3-5 yearsSaaSEnterprise

Skills:CommunicationProblem-solvingTeamworkAnalyticalCustomer-success

Languages:English

Tech Stack:APISaaSMobile

Company Brief

Braze

Provides a customer engagement platform that helps brands create personalized messaging and lifecycle campaigns across mobile, web, email, and other channels to drive retention, engagement, and revenue.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2011

Website LinkedIn

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Braze

3 months ago

Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 day agoStatus: Live

Job Summary

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Own the ongoing technical relationship for assigned accounts and drive technical adoption, accelerated value, and technical maturity
•Instrument Braze across the client stack and refine instrumentation over time to support renewals and upsells
•Facilitate conversations about the customers’ use cases, conduct discovery, and recommend solutions based on their architecture
•Support day-to-day inquiries to optimize value through the customer lifecycle
•Empower customer product and engineering teams to use the product independently by delivering enablement and education

Pay and Benefits

Equity and Bonus:Equity

Perks:Health InsuranceEquityLearning BudgetRetirement

Key Requirements

•3-5 years of client-facing experience as a TAM or in a related technical area, for Enterprise/Strategic accounts
•3+ years of technical experience managing complex customer environments with knowledge of SaaS, Mobile, API, or Programming
•Excellent written and verbal communication skills with ability to translate complex technical ideas to non-technical stakeholders
•Strong problem-solving skills and intellectual curiosity with ability to work in a collaborative team
•Ability to manage multiple priorities in a fast-paced, complex environment

Experience:3-5 yearsSaaSEnterprise

Skills:CommunicationProblem-solvingTeamworkAnalyticalCustomer-success

Languages:English

Tech Stack:APISaaSMobile

Company Brief

Braze

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2011

Website LinkedIn