Patient Care Receptionist (Remote)

Sailor Health
Canada
Workplace: RemoteFull timeCAD 40,000 - 50,000 annuallyFunction: Administration & Executive AssistanceSkills: ["Empathetic communication","Active listening","Organization","Detail-oriented","Reliability"]

Serve as the first point of contact for patients and prospective patients, handling inbound calls, emails, and SMS messages with warmth and clarity. Triage requests, resolve simple needs directly, and route more complex inquiries to the right care team members. Learn clinical and administrative workflows, troubleshoot in the moment, and support every stage of the patient lifecycle to ensure no one falls through the cracks.

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FursaFursa
Sailor Health
Sailor Health
4 days ago

Patient Care Receptionist (Remote)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live
Reposted: similar role first listed 4 weeks ago

Job Summary

Serve as the first point of contact for patients and prospective patients, handling inbound calls, emails, and SMS messages with warmth and clarity. Triage requests, resolve simple needs directly, and route more complex inquiries to the right care team members. Learn clinical and administrative workflows, troubleshoot in the moment, and support every stage of the patient lifecycle to ensure no one falls through the cracks.
Location: Canada
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Be the first point of contact for patient and prospective patient inbound communication by phone, email, and SMS.
  • •Triaging inquiries: resolve straightforward requests and route other matters to the appropriate care team member.
  • •Execute clinical and administrative workflows and troubleshoot issues in the moment with patients.
  • •Understand the patient care team and patient lifecycle so inquiries are directed to the right resource without delay.
  • •Manage multiple concurrent communication threads and ensure nothing goes unanswered.

Pay and Benefits

Salary: CAD 40,000 - 50,000 annually
Perks:Remote Work

Key Requirements

  • •Handle high-volume inbound calls, emails, and SMS with warmth and clarity, ensuring same-day responses.
  • •Empathetically communicate during difficult or emotional conversations while listening actively.
  • •Stay organized and detail-oriented to track multiple open threads across phone, voicemail, SMS, and email.
  • •Learn and use tools such as Google Workspace, EHR platforms, and CRMs, quickly picking up new software.
  • •Previous front-desk, call center, customer service, or administrative support experience is welcome (not required).
Experience:HealthcareMental healthCustomer serviceCall center
Skills:Empathetic communicationActive listeningOrganizationDetail-orientedReliability
Tech Stack:Google WorkspaceEHRCRMPhoneEmailSMS

Company Brief

Sailor Health
Sailor Health is a digital health company delivering virtual healthcare services and care management solutions, focused on improving patient access, coordination, and outcomes through telemedicine and integrated care programs.
Industry: HealthTech
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