Float CSR / Teller - Indianapolis - Full Time

Fifth Third Bancorp
Indianapolis
Workplace: OnsiteFull timeFunction: Product ManagementEducation: high_schoolSkills: ["Customer service","Confidentiality","Sound judgment","Problem resolution","Collaboration"]

Provide excellent customer service across financial centers, listen to customers’ needs, ask questions, and guide them to the right partners for consultative conversations. Handle follow-ups, correspondence, and confidential customer information while supporting risk accountability through adherence to policies and procedures. Perform daily office operations, maintain balancing records, resolve customer issues professionally, and refer customers to bankers and business partners using tracking tools.

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Fifth Third Bancorp
Fifth Third Bancorp
19 hours ago

Float CSR / Teller - Indianapolis - Full Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Provide excellent customer service across financial centers, listen to customers’ needs, ask questions, and guide them to the right partners for consultative conversations. Handle follow-ups, correspondence, and confidential customer information while supporting risk accountability through adherence to policies and procedures. Perform daily office operations, maintain balancing records, resolve customer issues professionally, and refer customers to bankers and business partners using tracking tools.
Location: Indianapolis
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management

Key Responsibilities

  • •Provide customer service in all interactions and refer customers to appropriate business partners for consultative conversations.
  • •Listen to customers’ needs, ask questions, and guide them to where their financial needs can be met.
  • •Follow up on questions, find solutions, and communicate in a responsive and timely manner.
  • •Perform daily office responsibilities, including maintaining and correcting balancing records and troubleshooting outages.
  • •Handle consumer and business customer problems professionally, escalating more complex issues to leadership as needed.

Key Requirements

  • •High school diploma/GED.
  • •Extensive cash handling experience.
  • •Comfortably interact with the public and adhere to dress code guidelines.
  • •In-depth knowledge of retail policies and procedures to perform essential duties.
  • •Demonstrate sound judgment for decision-making and problem resolution, with flexible scheduling.
Education:High School
Skills:Customer serviceConfidentialitySound judgmentProblem resolutionCollaboration

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
Glassdoor
Glassdoor: 3.7
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