Senior Community Manager

Fivetran
Colorado, Massachusetts
Workplace: RemoteFull timeUSD 130,068 - 162,585.5Function: Communications, PR & CommunityExperience: 5+ yearsSkills: ["Written communication","Facilitation","De-escalation","Emotional intelligence","Cross-functional collaboration","Data-informed decision making","Community building","Conflict navigation","Incident response mindset"]

Lead day-to-day operations of the dbt Slack community and drive digital engagement for data practitioners worldwide. Partner with community leaders and internal teams to evolve channels, guidelines, and programming. Build scalable moderation and support workflows, coach moderators, and create content systems that activate members. Use analytics and experiments to improve engagement and community health, surface insights to Product/Marketing/Support, and coordinate incident response with Legal/People/Security as needed.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Fivetran
Fivetran
1 day ago

Senior Community Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Lead day-to-day operations of the dbt Slack community and drive digital engagement for data practitioners worldwide. Partner with community leaders and internal teams to evolve channels, guidelines, and programming. Build scalable moderation and support workflows, coach moderators, and create content systems that activate members. Use analytics and experiments to improve engagement and community health, surface insights to Product/Marketing/Support, and coordinate incident response with Legal/People/Security as needed.
Location: Colorado, Massachusetts
Workplace: Remote
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Own day-to-day operations of the dbt Slack community and ensure a welcoming, high-signal experience for members worldwide.
  • •Partner with community leaders and internal stakeholders to evolve channel strategy, community guidelines, and engagement programming.
  • •Develop and maintain scalable moderation and support workflows, including triage, escalation paths, response playbooks, and Code of Conduct enforcement.
  • •Coach and support moderators and community champions; recruit and onboard new moderators as the community grows.
  • •Surface community insights and member feedback to Product, Marketing, and Support, and close the loop with community outcomes.

Pay and Benefits

Salary: USD 130,068 - 162,585.5
Perks:Health InsurancePaid LeavePaid SickParental LeaveHolidaysRsusCell Stipend

Key Requirements

  • •5+ years of experience in digital community management, online engagement, or community program management in a global/distributed environment.
  • •Experience owning day-to-day operations for a large online community (e.g., Slack/Discord/forum), including moderation, member support, and community health.
  • •Proven ability to build and improve moderation and support workflows (triage, escalation paths, response playbooks) including Code of Conduct enforcement.
  • •Strong written communication and facilitation skills to de-escalate issues and encourage productive conversation.
  • •Experience using community tooling and analytics (e.g., Slack workflows, Common Room) to track engagement, identify trends, define KPIs, and report outcomes.
Experience:5+ yearsDigital communitiesOnline engagementCommunity program managementGlobal/distributed environments
Skills:Written communicationFacilitationDe-escalationEmotional intelligenceCross-functional collaborationData-informed decision makingCommunity buildingConflict navigationIncident response mindset
Tech Stack:SlackDiscordSlack workflowsCommon RoomKnowledge baseIntegrationsWeb portalAnalyticsModeration workflowsResponse playbooksCode of Conduct

Company Brief

Fivetran
Provides automated data integration and replication software that moves data from hundreds of sources into cloud data warehouses and analytics platforms. Helps engineering and analytics teams keep data pipelines reliable, current, and low-maintenance.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Oakland, United States
Founded: 2012
WebsiteLinkedIn