Support Specialist

Komodo Health
India
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: bachelorsSkills: ["Communication","Process improvement","Customer support","Cross-functional collaboration","Operational rigor"]

Provide exceptional application support to Komodo Health customers, helping them adopt products and understand best practices through clear, written guidance. Serve as the initial point of contact for user assistance and customer retention, answering questions about product behavior, handling common technical tasks, and gathering precise ticket requirements, especially for escalations. Collaborate cross-functionally with product and engineering teams and improve processes through feedback and credibility.

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Komodo Health
Komodo Health
1 year ago

Support Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide exceptional application support to Komodo Health customers, helping them adopt products and understand best practices through clear, written guidance. Serve as the initial point of contact for user assistance and customer retention, answering questions about product behavior, handling common technical tasks, and gathering precise ticket requirements, especially for escalations. Collaborate cross-functionally with product and engineering teams and improve processes through feedback and credibility.
Location: India
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver application support to customers by providing information, best practices, and process guidance.
  • •Support both existing products and new platform features through written communication.
  • •Drive customer product adoption by following SOPs and established support methodologies.
  • •Answer customer questions about general product features and behaviors and handle common technical tasks per specifications.
  • •Gather clear requirements for support tickets (especially escalations) and collaborate with product and engineering teams.

Key Requirements

  • •2 years in a customer/technical support role, preferably with Service Cloud (or similar), plus Gainsight and Jira.
  • •Strong written and verbal communication skills in English.
  • •Technical knowledge and understanding of Google Suite and basic configuration structures.
  • •A 4-year degree from a university (STEM preferred).
  • •Nice to have: healthcare industry understanding (US or other) and prior support experience, plus SQL knowledge.
Experience:2+ years
Education:Bachelor's in STEM preferred
Skills:CommunicationProcess improvementCustomer supportCross-functional collaborationOperational rigor
Languages:English
Tech Stack:Service CloudGainsightJiraGoogle SuiteSQL

Company Brief

Komodo Health
Provides a healthcare data platform that combines medical and administrative datasets with analytics to help life sciences companies, payers, and providers measure patient journeys, optimize research, and improve outcomes.
Industry: HealthTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: New York, United States
Founded: 2014
WebsiteLinkedIn