Software (Technical) Support Engineer

Applied Materials
Bengaluru
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 2-4 yearsEducation: bachelorsSkills: ["Service excellence","Problem solving","Communication","Accuracy and attention to detail","Customer service"]

Provide technical support for a large cluster of virtual machines running multiple Microsoft Windows OS versions with custom configurations in a VLAN environment. Troubleshoot software, networking, and application issues of moderate complexity, investigate systemic failures, and report findings via internal ticketing. Execute software test and validation using customer scenarios, support application release/deployment with development teams, and create installation/upgrade instructions while training internal field teams.

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FursaFursa
Applied Materials
Applied Materials
1 day ago

Software (Technical) Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide technical support for a large cluster of virtual machines running multiple Microsoft Windows OS versions with custom configurations in a VLAN environment. Troubleshoot software, networking, and application issues of moderate complexity, investigate systemic failures, and report findings via internal ticketing. Execute software test and validation using customer scenarios, support application release/deployment with development teams, and create installation/upgrade instructions while training internal field teams.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Support and maintain a cluster of virtual machines running multiple Microsoft Windows OS versions, including custom configuration and software interacting over a VLAN environment
  • •Analyze and resolve internal and external software, networking, and application/system issues; research systemic bugs/failures and track findings in an internal ticketing system
  • •Build virtual machines for testing and troubleshooting, execute test plans, and validate software and VM releases with customer-specific test scenarios
  • •Create, test, and verify installation/upgrade instructions; develop and train field teams on software procedures related to virtual machines
  • •Provide assistance with customer OS performance, integration, and database management issues; deliver updates and reports to managers, partners, and peers
Travel: Low travel

Key Requirements

  • •Bachelor or Master degree in Computer Engineering, Electronic Engineering, or Automation Engineering
  • •2–4 years of experience
  • •Support and maintain a large cluster of virtual machines running multiple Microsoft Windows OS versions with custom configuration and software
  • •Troubleshoot Microsoft, networking, and application/system issues to discover root cause and deliver rapid resolution
  • •Execute software test plans for VM and software releases and work with the development team on application release and deployment
Experience:2-4 years
Education:Bachelor's in Computer Engineering, Electronic Engineering, Automation Engineering
Skills:Service excellenceProblem solvingCommunicationAccuracy and attention to detailCustomer service
Languages:English
Tech Stack:VMwareVirtual machinesMicrosoft Windows Server 2008Microsoft Windows Server 2019Windows 10CE 7VLANTicketing systemDatabase management

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
Glassdoor
Glassdoor: 3.9
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