Officer - Customer Care and Services (Call Center)

Majid Al Futtaim
Saudi Arabia
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 1+ yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Customer service"]

Provide day-to-day customer care in a call center, handle queries, resolve basic complaints, assist with exchanges and refunds, follow procedures to ensure impeccable service, and participate in professional development to improve leadership and technical skills. Apply and follow MAF Retail’s policies and guidelines to deliver consistent, high-quality service.

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Majid Al Futtaim
Majid Al Futtaim
3 months ago

Officer - Customer Care and Services (Call Center)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Provide day-to-day customer care in a call center, handle queries, resolve basic complaints, assist with exchanges and refunds, follow procedures to ensure impeccable service, and participate in professional development to improve leadership and technical skills. Apply and follow MAF Retail’s policies and guidelines to deliver consistent, high-quality service.
Location: Saudi Arabia
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Provide guidance to customers when required
  • •Solve basic complaints
  • •Assist with exchanges and refunds when applicable
  • •Follow guidelines and procedures to ensure impeccable service
  • •Participate in professional development opportunities to improve leadership and technical skills pertaining to the direct line of work

Key Requirements

  • •Bachelor's degree in a related field
  • •1 year of experience in call center
  • •Strong communication and problem solving skills
  • •Proficiency in English is a must
Experience:1+ yearsRetailCustomer service
Education:Bachelor's
Skills:CommunicationProblem-solvingCustomer service
Languages:English

Company Brief

Majid Al Futtaim
Emirati-owned diversified lifestyle conglomerate operating shopping malls, retail (including Carrefour franchise), leisure, hotels, and real estate across the Middle East, Africa and Asia, serving hundreds of millions of customers annually.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1992
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