Full-Time IT Support Specialist - El Paso

General Dynamics
United States
Workplace: HybridFull timeUSD 22.97 - 31.07 hourlyFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Customer service","Problem resolution","Troubleshooting"]

Serve as the first point of contact for IT issue resolution for the Department of Veterans Affairs (VA ESDMS). You’ll respond to service calls and ticket queues, troubleshoot hardware, software, and network problems, and document incidents and solutions in database tools. You’ll analyze issues using historical records to resolve inquiries accurately and ensure end-user problems are evaluated, prioritized, and closed effectively.

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FursaFursa
General Dynamics
General Dynamics
1 month ago

Full-Time IT Support Specialist - El Paso

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Serve as the first point of contact for IT issue resolution for the Department of Veterans Affairs (VA ESDMS). You’ll respond to service calls and ticket queues, troubleshoot hardware, software, and network problems, and document incidents and solutions in database tools. You’ll analyze issues using historical records to resolve inquiries accurately and ensure end-user problems are evaluated, prioritized, and closed effectively.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Respond to service calls and/or self-service ticket queues to provide accurate information.
  • •Identify, evaluate, and prioritize end-user issues to ensure inquiries are resolved.
  • •Troubleshoot hardware, software, and network issues using appropriate techniques.
  • •Document incident status and solutions in incident database tools.
  • •Diagnose and analyze problems using historical database records to isolate root causes.

Pay and Benefits

Salary: USD 22.97 - 31.07 hourly
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •High school diploma or G.E.D.
  • •1+ years of customer service or telephone experience.
  • •Texas residency living within a 60-mile radius of the El Paso facility.
  • •Must be able and willing to work any full-time shift.
  • •Must be eligible to obtain a public trust clearance.
Experience:1+ years
Education:High School
Skills:Customer serviceProblem resolutionTroubleshooting
Tech Stack:WindowsMac OSNetworkingInternet systems

Eligibility

Security Clearance:Public trust

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn