Head of Forward Deployed Engineering

Assort Health
San Francisco
Workplace: HybridFull timeUSD 210,000 - 300,000 annuallyFunction: Administration & Executive AssistanceExperience: 5+ yearsSkills: ["Hiring","Coaching","Communication","Customer focus","Technical leadership"]

Lead Forward Deployed Engineering to turn Assort Health’s AI agent platform into production systems for the company’s largest and most complex healthcare customers. Own end-to-end technical delivery, scale the FDE team from a small group to 10+ engineers, and establish repeatable deployment patterns and internal tooling. Partner with product and customer success, drive field-to-product feedback loops, and stay hands-on with discovery and production debugging.

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Assort Health
Assort Health
1 day ago

Head of Forward Deployed Engineering

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Last checked: 15 hours agoStatus: Live

Job Summary

Lead Forward Deployed Engineering to turn Assort Health’s AI agent platform into production systems for the company’s largest and most complex healthcare customers. Own end-to-end technical delivery, scale the FDE team from a small group to 10+ engineers, and establish repeatable deployment patterns and internal tooling. Partner with product and customer success, drive field-to-product feedback loops, and stay hands-on with discovery and production debugging.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Sr. Director level

Key Responsibilities

  • •Scale the Forward Deployed Engineering team, including hiring, coaching, and developing engineers.
  • •Own end-to-end technical delivery for strategic customers, translating requirements into scalable solutions.
  • •Establish deployment patterns, best practices, and internal tooling to help the team move faster and scale.
  • •Drive the field-to-product feedback loop by identifying implementation patterns that become platform features.
  • •Be hands-on when it matters: lead technical discovery, debug production issues, and set the technical bar.

Pay and Benefits

Salary: USD 210,000 - 300,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionLearning BudgetOffice StipendPaid LeaveMeal AllowanceGym Membership401kCommuter Benefits

Key Requirements

  • •5+ years of software engineering experience, with 2+ years leading customer-facing technical teams.
  • •Track record scaling technical implementation or deployment teams in fast-growing B2B or enterprise software.
  • •Strong technical fundamentals to design, build, and debug production systems alongside your team.
  • •Experience balancing customer needs, technical feasibility, and engineering velocity—knowing when to build custom vs. use platform solutions.
  • •Experience building repeatable processes and tooling to scale implementation work.
Experience:5+ yearsB2BEnterprise softwareHealthcare AIAI agents
Skills:HiringCoachingCommunicationCustomer focusTechnical leadership
Tech Stack:AI agentsEHR integrationsProduction systems

Company Brief

Assort Health
Builds specialty-specific generative AI agents (voice, text, web) that manage patient calls and communications for healthcare providers, automating scheduling, triage, and administrative workflows to reduce hold times and improve access to care.
Industry: HealthTech
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series B
Headquarters: San Francisco, United States
Founded: 2023
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