Sales Operations Manager

Relay Tech
London
Workplace: HybridFull timeFunction: Business OperationsSkills: ["Systems thinking","Metrics/analytical thinking","Data quality focus","Cross-functional collaboration","High bar for quality"]

Own sales operations for Relay’s two go-to-market engines: the new-business enterprise motion and the Pitstop field network. Build and govern TAM, account scoring, weekly prioritisation, CRM/deal desk workflows in Pipedrive, and deal-approval gates. Scale field scoring, territories, targets, CPA/pricing levers, and keep lead-to-live data clean. Automate tooling using Claude, diagnose funnel leaks with dashboards, and ship fixes quickly in an AI-native, metrics-driven environment.

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FursaFursa
Relay Tech
Relay Tech
20 hours ago

Sales Operations Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Own sales operations for Relay’s two go-to-market engines: the new-business enterprise motion and the Pitstop field network. Build and govern TAM, account scoring, weekly prioritisation, CRM/deal desk workflows in Pipedrive, and deal-approval gates. Scale field scoring, territories, targets, CPA/pricing levers, and keep lead-to-live data clean. Automate tooling using Claude, diagnose funnel leaks with dashboards, and ship fixes quickly in an AI-native, metrics-driven environment.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Sr. Manager level

Key Responsibilities

  • •Build and own the new-business engine, including TAM, account scoring, weekly prioritisation, and top-of-funnel enrichment and outbound orchestration.
  • •Architect Pipedrive around the selling rhythm, govern deal stages/approval gates, and improve pitch and proposal quality and speed.
  • •Scale the Pitstop field engine: scoring, territories, targets, dashboards, pricing levers and CPA, and maintain clean lead-to-live data with algorithmic assignment.
  • •Automate relentlessly by owning the sales tooling stack and creating build-vs-buy decisions that remove manual work, including SME/self-serve extensions via configuration.
  • •Diagnose and fix funnel leaks using dashboard and funnel data, identifying stalled deals and pipeline issues and shipping improvements.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceDentalEquityRemote WorkLearning BudgetPaid Leave

Key Requirements

  • •Proven RevOps experience running sales or revenue operations in a fast-moving environment across top-of-funnel, CRM, deal desk, and process.
  • •Own and implement CRM processes—have implemented and evolved Pipedrive (or similar) to fit the selling motion.
  • •Fluency building AI-enabled tooling and automations in a live business, including Claude.
  • •Strong systems thinking: build end-to-end systems and ship working solutions, not one-off fixes.
  • •High bar for quality with clean data and tight processes, and comfort partnering closely with sales on pipeline performance.
Skills:Systems thinkingMetrics/analytical thinkingData quality focusCross-functional collaborationHigh bar for quality
Tech Stack:PipedriveCRMClaudeDashboardsFunnel dataMulti-threaded contactsSequencingSignal-based triggers

Company Brief

Relay Tech
Relay Technologies (relaytech.co) is an API-first, tech-enabled delivery network that optimizes e-commerce deliveries using AI-driven routing, real-time tracking and a distributed courier network to lower costs and emissions for retailers.
Industry: Last Mile Delivery
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Valuation: USD 100M to 250M
Funding: Series A
Headquarters: London, United Kingdom
Founded: 2022
WebsiteLinkedIn