Enterprise Customer Success Manager

Harvey
New York
Workplace: OnsiteFull timeUSD 160,000 - 185,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Communication","Strategic planning","Relationship management","Problem-solving","Teamwork"]

Lead strategic enterprise onboarding and ongoing success for Harvey’s clients, guiding adoption of AI-powered solutions, ensuring maximum value, and building strong executive relationships across law firms and large enterprises.

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Harvey
Harvey
1 year ago

Enterprise Customer Success Manager

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Last checked: 12 hours agoStatus: Live

Job Summary

Lead strategic enterprise onboarding and ongoing success for Harvey’s clients, guiding adoption of AI-powered solutions, ensuring maximum value, and building strong executive relationships across law firms and large enterprises.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Strategic Implementation: Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions.
  • •Training & Enablement: Evangelize the power of LLMs as you meet with and enable end users to adopt Harvey on a daily-basis as it becomes a “must have” product.
  • •Client Relationship Management: Serve as the primary contact for clients with a prescriptive and consultative approach and serving as a thought partner to deliver a superior customer experience.
  • •Success Metrics Management: Leverage adoption rates, utilization metrics, and other KPIs to drive strategies ensuring client satisfaction and high ROI.
  • •Travel may be required from time to time, including visits to customer office locations and company offices.
Travel: Low travel

Pay and Benefits

Salary: USD 160,000 - 185,000 annually
Equity and Bonus:Equity
Perks:Equity

Key Requirements

  • •Background in Enterprise SaaS, legal (big law) or top tier management consulting firms with direct experience managing large-scale technology projects.
  • •Excellent communication and strategic planning skills, capable of influencing stakeholders at various levels.
  • •Results driven, able to ruthlessly prioritize competing tasks and demanding customers.
  • •Team players described as committed, collaborative and proactive with a team-first mentality.
Experience:Enterprise SaaSLegal servicesManagement consulting
Skills:CommunicationStrategic planningRelationship managementProblem-solvingTeamwork
Tech Stack:LLMsAIEnterprise software

Company Brief

Harvey
Harvey builds domain-specific generative AI for legal and professional services, automating contract analysis, due diligence, compliance, and litigation workflows for law firms and corporate legal teams.
Industry: LegalTech
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2022
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor