Employee Services Specialist (US Shift)

Applied Materials
Bengaluru
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2-4 yearsEducation: bachelorsSkills: ["Active listening","Communication","Interpersonal skills","Resourcefulness","Confidentiality","Data protection"]

Deliver transactional HR customer service to Global/Regional internal employees, answering inquiries and requests across HR processes, policies, benefits, payroll, learning platforms, stocks, and immigration cases. Work on a US shift schedule, ensuring accurate, timely, and confidential responses. Use Workday (and related tools) to troubleshoot and escalate complex issues, participate in process improvements, and maintain professionalism and data protection.

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Applied Materials
Applied Materials
2 months ago

Employee Services Specialist (US Shift)

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Last checked: 17 hours agoStatus: Live

Job Summary

Deliver transactional HR customer service to Global/Regional internal employees, answering inquiries and requests across HR processes, policies, benefits, payroll, learning platforms, stocks, and immigration cases. Work on a US shift schedule, ensuring accurate, timely, and confidential responses. Use Workday (and related tools) to troubleshoot and escalate complex issues, participate in process improvements, and maintain professionalism and data protection.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Assist internal customers with inquiries on year-round HR processes including performance management and focal activities.
  • •Provide accurate information on HR systems, HR policies, benefits, payroll, learning platforms, stocks, and immigration cases.
  • •Escalate complex inquiries and consult with team/supervisor as needed in a confidential, responsive, customer-focused manner.
  • •Handle a wide range of tasks using substantial understanding of the role and standard procedures, with discretion as required.
  • •Actively participate in process improvements to improve Customer Service efficiency and maintain confidentiality, integrity, and data protection.

Key Requirements

  • •Full proficiency in English.
  • •Excellent communication and interpersonal skills with a creative mindset.
  • •Experience working in customer service.
  • •2 to 4 years of experience (strictly not more than 5 years).
  • •Bachelor’s degree.
Experience:2-4 years
Education:Bachelor's
Skills:Active listeningCommunicationInterpersonal skillsResourcefulnessConfidentialityData protection
Languages:English
Tech Stack:WorkdayServiceNowExcelHR policiesHR DirectLearning platformsPayroll

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
Glassdoor
Glassdoor: 3.9
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