Forward Deployed Enablement Engineer - Customer Success

Palantir Technologies
London
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Problem-solving","Creativity","Adaptability","Independence"]

Embedded within Palantir’s Customer Success teams, you’ll support and guide customer development on Foundry and AIP platforms, triaging issues, building enabling tools, and collaborating with Product and Business teams to scale workflows for clients from startups to enterprises. You’ll balance high-level support with proactive tooling, learn continuously, and adapt in a fast-changing environment while on a 24/7 on-call rotation.

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Palantir Technologies
Palantir Technologies
1 year ago

Forward Deployed Enablement Engineer - Customer Success

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Embedded within Palantir’s Customer Success teams, you’ll support and guide customer development on Foundry and AIP platforms, triaging issues, building enabling tools, and collaborating with Product and Business teams to scale workflows for clients from startups to enterprises. You’ll balance high-level support with proactive tooling, learn continuously, and adapt in a fast-changing environment while on a 24/7 on-call rotation.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Respond to and triage incoming support requests from both internal and external teams.
  • •Provide guidance to customer engineers and unblock their workflows on Palantir’s platform.
  • •Build with Foundry and AIP to enable scalable workflows and tooling.
  • •Collaborate with Product Development teams to tackle workflow problems and inform product improvements.
  • •Participate in a 24/7 on-call rotation responsible for coordinating responses to critical customer-facing incidents.

Pay and Benefits

Perks:Remote WorkHybrid Work

Key Requirements

  • •Background in Data Science, Computer Science, Engineering or STEM OR equivalent relevant practical experience in a technical or engineering role.
Experience:Data scienceEnterprise software
Skills:CommunicationProblem-solvingCreativityAdaptabilityIndependence
Languages:English
Tech Stack:PythonSQLSparkJavaC++TypeScriptJavaScript

Company Brief

Palantir Technologies
Builds enterprise-scale data integration and analytics platforms (including Gotham and Foundry) that help government agencies and commercial organizations integrate, analyze, and operationalize large-scale data for intelligence, defense, healthcare, finance, and industrial use cases.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Denver, United States
Founded: 2003
Glassdoor
Glassdoor: 3.9
WebsiteLinkedIn