Assistant Client Support Officer, Managed Services Client Service Desk

Support the Managed Services Client Service Desk with administrative coordination that helps incidents and service requests resolve efficiently. You’ll provide entry-level desk support, follow the escalation procedure for critical requests, receive and log client calls, and maintain accurate ticket documentation and client records. You’ll also assist in interpreting escalation requests to support correct categorization and prioritization, working within a rostered 24x7 shift structure.