Enterprise Account Manager

Replit
California
Workplace: HybridFull timeUSD 140,000 - 240,000 annuallyFunction: Customer Success & Account ManagementExperience: 3-5 yearsSkills: ["Communication","Problem-solving","Time management","Organization","Customer focus"]

Enterprise Account Manager responsible for retaining and expanding a portfolio of enterprise customers in a SaaS environment, driving customer success, onboarding, renewal strategies, and adoption of AI-enabled features. You will manage relationships from onboarding through renewal, leverage CRM data, and advocate for customers while collaborating with GTM teams to accelerate revenue growth.

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FursaFursa
Replit
Replit
8 months ago

Enterprise Account Manager

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Last checked: 23 hours agoStatus: Live

Job Summary

Enterprise Account Manager responsible for retaining and expanding a portfolio of enterprise customers in a SaaS environment, driving customer success, onboarding, renewal strategies, and adoption of AI-enabled features. You will manage relationships from onboarding through renewal, leverage CRM data, and advocate for customers while collaborating with GTM teams to accelerate revenue growth.
Location: California
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Serve as the primary relationship owner for your assigned customer portfolio, ensuring high satisfaction and retention
  • •Champion customer success by helping businesses realize the transformative potential of AI-powered software creation
  • •Lead onboarding programs that accelerate customer time-to-value and platform adoption
  • •Guide customers through Replit's rapidly evolving feature set, including Agent 3's autonomous capabilities, Plan Mode, and automation tools
  • •Execute renewal processes with a focus on expansion and long-term partnership development

Pay and Benefits

Salary: USD 140,000 - 240,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kEquityDisabilityParental LeaveCommuter BenefitsWellness StipendFlexible Time

Key Requirements

  • •3-5+ years of experience in Customer Success, Enterprise Account Management, or technical sales role, preferably in SaaS or developer tools
  • •Excellent communication skills, with the ability to explain technical concepts to non-technical audiences
  • •Proficiency in using CRM systems and customer success tools (e.g., Hubspot)
  • •Experience managing customer relationships from onboarding through renewal and expansion
  • •Strong problem-solving skills and consultative approach to customer challenges
Experience:3-5 yearsSaasDeveloper toolsEnterprise customers
Skills:CommunicationProblem-solvingTime managementOrganizationCustomer focus
Tech Stack:HubspotHubspot CRMZoomInfoLinkedIn Sales NavigatorHashboardHex

Company Brief

Replit
Provides a browser-based integrated development environment (IDE) and collaborative coding platform that lets developers write, run, and deploy code instantly across many languages and frameworks.
Industry: Developer Tools
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2016
WebsiteLinkedIn