Customer Solutions Representative - Collector - Jacksonville, FL - Starting October 2026

Proactively contact Ally auto-loan customers by outbound and inbound calls to help resolve late or missed payments. Investigate reasons for delinquency, negotiate payment arrangements, and answer customer questions via phone and workflow systems. Use computerized tools to track issues, research discrepancies, document interactions, and recommend options to help prevent repossession losses—all while maintaining confidentiality, professionalism, and compliance with state and federal laws.