Rider Onboarding Operations Representative

Deliveroo
London
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Process-orientation","Attention to detail","Analytical problem-solving","Adaptability"]

Own the rider onboarding journey end-to-end to remove applicant friction and maintain healthy rider fleet levels across assigned markets. Monitor supply pacing and pipeline metrics, coordinate daily with vendors and internal teams, and resolve operational blockers. Audit and optimize onboarding workflows to improve conversion, support cross-market supply pipelines, and apply practical solutions as operational needs evolve.

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FursaFursa
Deliveroo
Deliveroo
1 day ago

Rider Onboarding Operations Representative

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Own the rider onboarding journey end-to-end to remove applicant friction and maintain healthy rider fleet levels across assigned markets. Monitor supply pacing and pipeline metrics, coordinate daily with vendors and internal teams, and resolve operational blockers. Audit and optimize onboarding workflows to improve conversion, support cross-market supply pipelines, and apply practical solutions as operational needs evolve.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Own the rider onboarding journey end-to-end to remove friction for applicants and maintain healthy rider fleet levels.
  • •Monitor supply pacing and pipeline metrics across assigned markets to keep recruitment targets on track.
  • •Coordinate daily with external vendors and internal teams to align operational focus, track task completion, and resolve blockers.
  • •Audit and optimize onboarding workflows, identifying system inefficiencies and proposing solutions to improve funnel conversion.
  • •Support cross-market supply pipelines as an operational expert for various international markets’ unique onboarding flows.

Key Requirements

  • •Fluency in written and spoken English and French.
  • •Proven ability to communicate clearly and concisely across diverse teams, stakeholders, and external vendors.
  • •Strong process orientation and attention to detail, with a track record of managing and optimizing complex workflows.
  • •Analytical and problem-solving skills to identify operational bottlenecks and propose practical solutions.
  • •Comfort working in fast-paced, dynamic environments with adaptability and a continuous learning mindset.
Skills:CommunicationProcess-orientationAttention to detailAnalytical problem-solvingAdaptability
Languages:EnglishFrench
Tech Stack:SalesforceGoogle Sheets

Company Brief

Deliveroo
Deliveroo is a multinational online food and grocery delivery marketplace connecting consumers, restaurants, retailers and riders via its app and platform, operating across multiple countries with fast local delivery and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Unicorn (USD 1B+)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2013
Glassdoor
Glassdoor: 3.4
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