L3 Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Maintain 24/7 monitoring for products and infrastructure, detect and analyze incidents affecting users or business, and escalate them quickly. Work with development, infrastructure, support, and other technical teams to resolve issues, documenting key events and incident timelines. Improve monitoring and alerting quality, support technical investigations, and help non-technical teams understand internal services and technical processes.

Location: Ukraine

Workplace: Remote

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Monitor product and infrastructure operations 24/7.
•Identify, analyze, and escalate incidents impacting users or business.
•Collaborate with development, infrastructure, support, and other technical teams during incident resolution.
•Log events and document key incidents.
•Develop and maintain monitoring and alerting; assist with technical investigations and consult non-technical teams on internal services and technical processes.

Key Requirements

•Strong Linux knowledge and confident command-line usage.
•Understanding of core computer networking (TCP/IP, DNS, HTTP).
•Troubleshooting skills and ability to analyze technical problems.
•Basic SQL knowledge (writing SELECT queries).
•Ability to work in a team and communicate effectively with different stakeholders, including working variable shifts (3/3, including nights).

Skills:TroubleshootingCommunicationTeamworkAnalytical thinkingAttention to detail

Tech Stack:LinuxTCP/IPDNSHTTPSQLBashPythonYouTrackJiraPrometheusGrafanaDataDog

Company Brief

SKELAR

Skelar develops cloud-native software solutions and developer tools, focusing on bespoke SaaS products and technical consultancy to help organizations build and deploy scalable applications and integrations.

Industry: Developer Tools

Website

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SKELAR

2 days ago

L3 Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Ukraine

Workplace: Remote

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Monitor product and infrastructure operations 24/7.
•Identify, analyze, and escalate incidents impacting users or business.
•Collaborate with development, infrastructure, support, and other technical teams during incident resolution.
•Log events and document key incidents.
•Develop and maintain monitoring and alerting; assist with technical investigations and consult non-technical teams on internal services and technical processes.

Key Requirements

•Strong Linux knowledge and confident command-line usage.
•Understanding of core computer networking (TCP/IP, DNS, HTTP).
•Troubleshooting skills and ability to analyze technical problems.
•Basic SQL knowledge (writing SELECT queries).
•Ability to work in a team and communicate effectively with different stakeholders, including working variable shifts (3/3, including nights).

Skills:TroubleshootingCommunicationTeamworkAnalytical thinkingAttention to detail

Tech Stack:LinuxTCP/IPDNSHTTPSQLBashPythonYouTrackJiraPrometheusGrafanaDataDog

Company Brief

SKELAR

Industry: Developer Tools

Website