Customer Service Specialist

Hire Hangar
Cape Town, Johannesburg, Santiago, Casablanca, Manila, Cairo, Davao, Bogotá, Lima, Buenos Aires, Panama, Mexico City
Workplace: RemoteContractUSD 800 - 1,800 monthlyFunction: Customer Support (Service Desk)Skills: ["Calm under pressure","Problem-solving","Independence","Reliability","Communication"]

Be the guest’s point of contact during assigned evening hours for a portfolio of 108+ short-term vacation rental cabins in the Smoky Mountains. Monitor guest messages across text/email/platforms, answer calls using a property knowledge base, coordinate after-hours maintenance with local vendors, escalate issues to the owner/day team when needed, and log all interactions for a smooth handoff—ensuring 24/7 support and happy guests.

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Hire Hangar
Hire Hangar
2 days ago

Customer Service Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Be the guest’s point of contact during assigned evening hours for a portfolio of 108+ short-term vacation rental cabins in the Smoky Mountains. Monitor guest messages across text/email/platforms, answer calls using a property knowledge base, coordinate after-hours maintenance with local vendors, escalate issues to the owner/day team when needed, and log all interactions for a smooth handoff—ensuring 24/7 support and happy guests.
Location: Cape Town, Johannesburg, Santiago, Casablanca, Manila, Cairo, Davao, Bogotá, Lima, Buenos Aires, Panama, Mexico City
Workplace: Remote
Employment Type: Contract
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Monitor and respond to guest messages across text, email, and platform messaging during assigned hours.
  • •Answer guest calls and resolve common questions using a cabin-specific property knowledge base (check-in, amenities, local info).
  • •Coordinate after-hours maintenance by identifying issues, contacting local vendors, and keeping guests updated until resolved.
  • •Escalate to the owner or daytime team when needed, including a clear summary and steps already taken.
  • •Log all interactions and maintenance requests to support a clean handoff to the daytime team.

Pay and Benefits

Salary: USD 800 - 1,800 monthly

Key Requirements

  • •Prior guest communications, customer service, or hospitality experience.
  • •Excellent written and spoken English for guest interactions affecting reviews and rebooking.
  • •Genuinely reliable during assigned hours with real availability (weekend coverage non-negotiable).
  • •Comfortable working from a detailed knowledge base without constant escalation.
  • •Calm, proactive problem-solving under pressure (including handling upset guests late at night).
Experience:HospitalityShort-term rentalsVacation rentalsAirbnbVRBO
Skills:Calm under pressureProblem-solvingIndependenceReliabilityCommunication
Languages:English
Tech Stack:AirbnbVRBOGuestyHostaway

Company Brief

Hire Hangar
Hire Hangar connects high-growth companies with pre-vetted international talent, offering fast, cost-effective full-time and contract-to-hire placements focused on regions like Latin America, South Africa, and Egypt.
Industry: Recruitment Agencies
Company Size: Small (11 to 50 employees)
Growth: Early Stage Startup
Headquarters: New York City, United States
Founded: 2023
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