Strategic Account Manager, Bulgaria

Delivery Hero
Sofia
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Leadership","Business acumen","Collaboration","Negotiation","Stakeholder management","Problem-solving","Analytical thinking","Data-driven decision-making","Project management","Organized"]

Manage and grow relationships with Glovo’s top partners and brands in Bulgaria, ensuring strong communication, business reviews, and partner engagement. Negotiate promos and marketing activations, drive partner growth through KPI analysis (e.g., AOV and conversion rate), and prepare reports and dashboards. Onboard new top partners, lead commercial renegotiations for sustainable economics, and turn partner feedback into improvements across product, marketing, and operations.

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FursaFursa
Delivery Hero
Delivery Hero
3 hours ago

Strategic Account Manager, Bulgaria

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Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Manage and grow relationships with Glovo’s top partners and brands in Bulgaria, ensuring strong communication, business reviews, and partner engagement. Negotiate promos and marketing activations, drive partner growth through KPI analysis (e.g., AOV and conversion rate), and prepare reports and dashboards. Onboard new top partners, lead commercial renegotiations for sustainable economics, and turn partner feedback into improvements across product, marketing, and operations.
Location: Sofia
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Build and maintain relationships with Glovo’s top partners through consistent, proactive communication and business reviews.
  • •Develop and execute partner growth plans via promo negotiations, marketing activations, and menu performance improvements (e.g., AOV and conversion rate).
  • •Onboard new top partners by providing the tools and information they need to succeed on the platform.
  • •Own partner business performance by analyzing key KPIs and ensuring partner growth.
  • •Lead commercial renegotiations and support closing partner deals, while translating partner feedback into product, marketing, and operations improvements.

Pay and Benefits

Perks:Health InsuranceMeal AllowanceGym MembershipRemote WorkParental LeaveWellness Stipend

Key Requirements

  • •At least 5 years of experience in a fast-paced environment (start-ups, FMCG, retail, telecoms, advertising, food-hospitality, etc.).
  • •Proven experience (4+ years) working with external partners to align on strategic initiatives and ensure seamless collaboration on account matters.
  • •Commercial skills to negotiate and build deals with large market players.
  • •Strong communication and stakeholder management skills, including the ability to build long-term relationships and act as a trusted advisor.
  • •Excellent Bulgarian & English skills and proficiency with Google Suite and/or MS Office (Excel).
Experience:FMCGFood-hospitalityOn-demand deliveryAdvertisingRetailTelecomsStartups
Skills:LeadershipBusiness acumenCollaborationNegotiationStakeholder managementProblem-solvingAnalytical thinkingData-driven decision-makingProject managementOrganized
Languages:EnglishBulgarian
Tech Stack:Google SuiteMicrosoft OfficeExcel

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.4
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