Associate STD Case Manager

Symetra
United States
Workplace: RemoteFull timeUSD 22 - 33.95 hourlyFunction: Solutions Engineering & Sales EngineeringExperience: 1-3 yearsSkills: ["Communication","Decision-making","Organizational skills","Customer service","Problem-solving","Empathy","Multitasking"]

Make timely, accurate, and customer-focused Short-Term Disability (STD), Statutory Disability Insurance (SDI), and Absence Management claim decisions. Gather and evaluate clinical, vocational, employer, and financial information, compare it to contract and procedural documents, and render decisions quickly. Document claims in the claim system, communicate clearly with internal and external parties, maintain compliance and performance metrics, and deliver empathetic customer service while collaborating with peers.

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FursaFursa
Symetra
Symetra
2 days ago

Associate STD Case Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Make timely, accurate, and customer-focused Short-Term Disability (STD), Statutory Disability Insurance (SDI), and Absence Management claim decisions. Gather and evaluate clinical, vocational, employer, and financial information, compare it to contract and procedural documents, and render decisions quickly. Document claims in the claim system, communicate clearly with internal and external parties, maintain compliance and performance metrics, and deliver empathetic customer service while collaborating with peers.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Make new and ongoing STD/SDI/Absence Management claim decisions in a timely, accurate, and customer-focused manner.
  • •Collect clinical, vocational, employer, and financial information and analyze it against contract terms and procedural documents.
  • •Document claim systems accurately and comprehensively while maintaining high efficiency and operational metrics.
  • •Prepare written and verbal communications and use claim management tools to support appropriate outcomes.
  • •Maintain regulatory and operational compliance and provide empathetic customer service.

Pay and Benefits

Salary: USD 22 - 33.95 hourly
Perks:401kCompany MatchingPaid LeavePaid Holidays

Key Requirements

  • •High school diploma or equivalent work experience; college degree is a plus.
  • •1-3 years of STD claims experience preferred.
  • •Preferred knowledge of STD, SDI, and absence management products and relevant regulations.
  • •Understanding of medical terminology, anatomy, and pathology preferred.
  • •Proficiency with the Microsoft Office Suite required.
Experience:1-3 years
Skills:CommunicationDecision-makingOrganizational skillsCustomer serviceProblem-solvingEmpathyMultitasking
Licenses:NY Independent Adjuster license
Certifications:FMLA Specialist
Tech Stack:Microsoft Office SuiteClaim Vantage

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Symetra
Provides life insurance, annuities, retirement solutions, and employee benefits to individuals, employers, and financial institutions. Symetra focuses on protecting financial futures through insurance products and retirement services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Bellevue, United States
Founded: 1957
WebsiteLinkedIn