Guest Service Agent

Minor International
Australia
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service","Communication","Problem-solving","Positive attitude","Attention to detail"]

Welcome guests at Oaks Port Stephens Pacific Blue Resort and ensure smooth check-ins and check-outs. Serve as the main point of contact throughout each stay, addressing questions and issues with prompt, friendly service. Accurately process reservations, updates, and special requests using property management systems, and communicate clearly with guests via in-person, phone, and email channels while sharing local recommendations.

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FursaFursa
Minor International
Minor International
13 hours ago

Guest Service Agent

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Welcome guests at Oaks Port Stephens Pacific Blue Resort and ensure smooth check-ins and check-outs. Serve as the main point of contact throughout each stay, addressing questions and issues with prompt, friendly service. Accurately process reservations, updates, and special requests using property management systems, and communicate clearly with guests via in-person, phone, and email channels while sharing local recommendations.
Location: Australia
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Provide a warm, friendly reception and ensure a smooth, efficient check-in process.
  • •Maintain clear, courteous communication with guests and internal stakeholders via in-person, phone, and email.
  • •Accurately process guest reservations, updates, and special requests using property management systems.
  • •Act as a primary point of contact throughout the stay, resolving issues and offering personalised recommendations.
  • •Deliver consistent guest assistance across rotating shifts as scheduled.

Pay and Benefits

Perks:Learning BudgetHealth Insurance

Key Requirements

  • •Demonstrated background delivering high-quality service in a hotel, hospitality, or customer-facing environment.
  • •Exceptional ability to clearly articulate information across in-person, phone, and email mediums.
  • •Consistently provides an exceptional standard of service with a proactive, positive approach to guest needs.
  • •Passionate about creating positive guest experiences, efficiently resolving issues and exceeding expectations.
  • •Maintains a polished and professional presentation and can work weekends, public holidays, and varying shifts.
Experience:HospitalityHotelCustomer service
Skills:Customer serviceCommunicationProblem-solvingPositive attitudeAttention to detail
Languages:English
Tech Stack:Property management systems

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Minor International
A Thailand-based global hospitality and lifestyle group operating hotels, restaurants, and retail brands. Minor International develops and manages hotel and resort properties, food services, and lifestyle retail across Asia, the Middle East, Europe, and the Americas.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bangkok, Thailand
Founded: 1978
WebsiteLinkedIn