Applied Materials

3 months ago

DDP Manager III, Customer Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Manage customer engineering teams in the district, building and maintaining customer relationships across relevant stakeholders. Lead and coach customer engineers, oversee account and district planning, financial forecasting, and cost efficiency. Serve as the prime interface with product divisions (tech support, training, spares, reliability), execute escalations, and drive system installation support and RMA processes. Measure engineer effectiveness and maintain accurate customer engineer hours tracking.

Location: Japan

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Develop and maintain district customer relationships and conduct regular customer visits.
•Manage, coach, and direct customer engineers; set objectives and performance appraisals and provide formal updates.
•Be the prime interface with product divisions (tech support, training, spares, reliability) and execute escalation procedures.
•Own account planning with District Sales Engineer and support sales/system plans to CSD management, sales, and field engineering.
•Oversee system installation support (planning, reporting, execution, pre-facility/start-up meetings), manage RMA procedures, and track engineer effectiveness and hours accuracy.

Travel: Low travel

Key Requirements

•Leads, coaches, and directs customer engineers in the district.
•Develops and maintains customer relationships with relevant individuals at all levels, including conducting regular customer visits.
•Performs business account planning and provides support plans for system sales to CSD management, sales, and field engineering.
•Executes escalation procedures and supports system installation planning, reporting, and execution including start-up meetings.
•Exercises judgment within defined procedures and policies to solve problems and support compliance with global standards of business conduct.

Skills:LeadershipProblem-solvingInterpersonal communicationCoachingTeam support

Tech Stack:TroubleshootingMaintenance engineeringAutomationRMACustomer visitsEscalation procedureHours tracking

Company Brief

Applied Materials

Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1967

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Applied Materials

3 months ago

DDP Manager III, Customer Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Japan

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Develop and maintain district customer relationships and conduct regular customer visits.
•Manage, coach, and direct customer engineers; set objectives and performance appraisals and provide formal updates.
•Be the prime interface with product divisions (tech support, training, spares, reliability) and execute escalation procedures.
•Own account planning with District Sales Engineer and support sales/system plans to CSD management, sales, and field engineering.
•Oversee system installation support (planning, reporting, execution, pre-facility/start-up meetings), manage RMA procedures, and track engineer effectiveness and hours accuracy.

Travel: Low travel

Key Requirements

•Leads, coaches, and directs customer engineers in the district.
•Develops and maintains customer relationships with relevant individuals at all levels, including conducting regular customer visits.
•Performs business account planning and provides support plans for system sales to CSD management, sales, and field engineering.
•Executes escalation procedures and supports system installation planning, reporting, and execution including start-up meetings.
•Exercises judgment within defined procedures and policies to solve problems and support compliance with global standards of business conduct.

Skills:LeadershipProblem-solvingInterpersonal communicationCoachingTeam support

Tech Stack:TroubleshootingMaintenance engineeringAutomationRMACustomer visitsEscalation procedureHours tracking

Company Brief

Applied Materials

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1967

Glassdoor: 3.9

Website LinkedIn Glassdoor