Technical Account Manager

Fortinet
Burnaby
Workplace: RemoteFull timeCAD 104,000 - 128,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsEducation: bachelorsSkills: ["Customer service","Communication","Problem-solving"]

Serve as the primary technical contact for premium Fortinet customers, delivering support across Fortinet products in a fast-paced environment. You will analyze configuration data, network information, and packet traces, recommend actions, educate customers, assist with installation, reproduce environments in lab, and manage open cases end-to-end. You’ll engage with customers in the Americas, conduct status calls and site visits, and help develop deployment best practices.

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FursaFursa
Fortinet
Fortinet
2 months ago

Technical Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 43 minutes agoStatus: Live

Job Summary

Serve as the primary technical contact for premium Fortinet customers, delivering support across Fortinet products in a fast-paced environment. You will analyze configuration data, network information, and packet traces, recommend actions, educate customers, assist with installation, reproduce environments in lab, and manage open cases end-to-end. You’ll engage with customers in the Americas, conduct status calls and site visits, and help develop deployment best practices.
Location: Burnaby
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Serve as the primary technical contact for premium customers, delivering technical guidance and support across Fortinet products
  • •Collect, analyze, and provide recommendations on configuration information, customer network data, and packet traces
  • •Educate customers on networking gaps and Fortinet product knowledge; provide installation and configuration assistance
  • •Reproduce customer environments in lab equipment and document best-practice deployment and troubleshooting methodologies
  • •Conduct weekly status calls and periodic site visits to managed accounts and manage expectations until issue closure

Pay and Benefits

Salary: CAD 104,000 - 128,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionRrspEquityPaid Leave

Key Requirements

  • •Five years of relevant professional experience in the network industry
  • •Strong network security and routing experience
  • •Scripting and Windows server application experience
  • •Exceptional customer service orientation and strong communications skills
  • •Proficient with MS Word, PowerPoint, and Excel
Experience:5+ yearsNetwork securityEnterprise networking
Education:Bachelor's
Skills:Customer serviceCommunicationProblem-solving
Certifications:CCNACCNPCCIECISSP
Tech Stack:Windows ServerScriptingCCNACCNPCCIECISSP

Company Brief

Fortinet
Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Austin, United States
Founded: 1994
WebsiteLinkedIn