Zurich Insurance

3 months ago

Admin Assistant - Kuala Terengganu (Kuala Lumpur, MY)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Support frontline customer service operations by processing customer requests via phone or written communications, ensuring market-leading service and strong relationships. You will work within Zurich’s team to meet productivity targets, apply knowledge of systems, products and procedures, and collaborate across operational areas to resolve basic queries and contribute to continuous improvement initiatives. Remote-work capable with an emphasis on accuracy, efficiency, and customer-centric service.

Location: Kuala Lumpur

Workplace: Remote

Employment Type: Full time

Job Function: Administration & Executive Assistance

Key Responsibilities

•Process customer requests via phone or written channels to meet customer expectations and maintain relationships.
•Maintain productivity, efficiency, and quality standards by setting and achieving targets.
•Demonstrate knowledge of relevant systems, products, processes, and procedures to service customers effectively.
•Collaborate with colleagues across operational areas to support a positive, customer-focused culture.
•Take responsibility for resolving basic customer queries and identify opportunities for continuous improvement.

Key Requirements

•Excellent customer service skills with the ability to manage requests via phone or written channels.
•Knowledge of relevant systems, products, processes and procedures.
•Ability to meet productivity targets while maintaining quality standards.
•Strong teamwork and collaboration across operational areas.
•Ability to resolve basic customer and agent queries and identify improvement opportunities.

Experience:InsuranceCustomer serviceAdministration

Skills:CommunicationCustomer serviceTeamworkProblem-solvingAttention to detail

Company Brief

Zurich Insurance

Zurich Insurance Group is a global insurance company offering a wide range of general insurance and life insurance products and services to individuals, small businesses and large corporations across multiple markets worldwide.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Zurich, Switzerland

Founded: 1872

Glassdoor: 3.7

Website LinkedIn

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Zurich Insurance

3 months ago

Admin Assistant - Kuala Terengganu (Kuala Lumpur, MY)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Kuala Lumpur

Workplace: Remote

Employment Type: Full time

Job Function: Administration & Executive Assistance

Key Responsibilities

•Process customer requests via phone or written channels to meet customer expectations and maintain relationships.
•Maintain productivity, efficiency, and quality standards by setting and achieving targets.
•Demonstrate knowledge of relevant systems, products, processes, and procedures to service customers effectively.
•Collaborate with colleagues across operational areas to support a positive, customer-focused culture.
•Take responsibility for resolving basic customer queries and identify opportunities for continuous improvement.

Key Requirements

•Excellent customer service skills with the ability to manage requests via phone or written channels.
•Knowledge of relevant systems, products, processes and procedures.
•Ability to meet productivity targets while maintaining quality standards.
•Strong teamwork and collaboration across operational areas.
•Ability to resolve basic customer and agent queries and identify improvement opportunities.

Experience:InsuranceCustomer serviceAdministration

Skills:CommunicationCustomer serviceTeamworkProblem-solvingAttention to detail

Company Brief

Zurich Insurance

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Zurich, Switzerland

Founded: 1872

Glassdoor: 3.7

Website LinkedIn