Team Leader – Transperth InfoLine Call Centre (East Perth Train Station) and Transperth InfoCentre (Perth CBD)

Lead a team supporting Transperth customer service across the InfoLine call centre and InfoCentre. Create a positive, high-performing culture while working with Operations, Workforce Planning, Training, and the client to ensure service excellence. Manage day-to-day performance and adherence, coach team members toward quality and efficiency targets, drive continuous improvement, and monitor reporting on performance metrics to improve customer outcomes.