Head, Account Management

Delivery Hero
Singapore
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 10-12 yearsEducation: bachelorsSkills: ["Leadership","Coaching","Analytical thinking","Strategic decision-making","Stakeholder management"]

Lead growth, retention, and strategic development of the restaurant and F&B partner portfolio in Singapore. Own commercial account strategies, merchant segment prioritization, and go-to-market execution to improve order volume, performance, and customer experience. Guide a high-performing Account Management team with data-driven planning, KPI ownership, and escalation leadership, while partnering across Marketing, Operations, Finance, Product, and Regional teams to deliver measurable outcomes.

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FursaFursa
Delivery Hero
Delivery Hero
4 days ago

Head, Account Management

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Last checked: 12 hours agoStatus: Live

Job Summary

Lead growth, retention, and strategic development of the restaurant and F&B partner portfolio in Singapore. Own commercial account strategies, merchant segment prioritization, and go-to-market execution to improve order volume, performance, and customer experience. Guide a high-performing Account Management team with data-driven planning, KPI ownership, and escalation leadership, while partnering across Marketing, Operations, Finance, Product, and Regional teams to deliver measurable outcomes.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Sr. Director level

Key Responsibilities

  • •Develop and execute account management strategies to accelerate growth across the Singapore F&B and restaurant portfolio.
  • •Own strategic relationships with key restaurant partners, ensuring sustainable growth and long-term partnership value.
  • •Translate company/commercial priorities into measurable action plans for the Account Management team.
  • •Lead and develop a high-performing Account Management team, building accountability, ownership, agility, and continuous improvement.
  • •Define targets and KPIs, and own measurement/reporting to drive performance; support complex negotiations and escalations.

Key Requirements

  • •10–12 years of progressive commercial, account management, or sales leadership experience, ideally in F&B, e-commerce, marketplace, or high-growth environments.
  • •Proven track record developing and executing commercial or account management strategies that drive sustainable growth.
  • •Demonstrated experience leading high-performing sales or account management teams, with coaching and people-development capabilities.
  • •Strong understanding of the Singapore F&B/restaurant landscape and merchant operating realities.
  • •Bachelor’s degree in Business, Marketing, Economics, or related field; Master’s preferred.
Experience:10-12 yearsF&BE-commerceMarketplaceHigh-growth environments
Education:Bachelor's in Business, Marketing, Economics, or a related field
Skills:LeadershipCoachingAnalytical thinkingStrategic decision-makingStakeholder management
Languages:English

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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Glassdoor: 3.4
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