Service Operations Analyst (Pod)

Atlas Technica
Lima
Workplace: RemoteFull timeFunction: Business OperationsExperience: 3+ yearsSkills: ["Ownership","Follow-through","Accountability","Communication","Attention to detail"]

Own operational execution across one or more service delivery pods in a Managed Services Provider environment. Act as the connective layer between clients, support and project teams, and finance—driving structured follow-ups, surfacing risks early, and keeping workflows moving. Lead QBR readiness and post-QBR follow-through, coordinate support-adjacent projects, and govern end-to-end operational workflows. Maintain visibility through dashboards and tools like Monday.com, ConnectWise Manage, and Power BI, and evolve billing and quote workflows tied to support delivery.

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FursaFursa
Atlas Technica
Atlas Technica
2 days ago

Service Operations Analyst (Pod)

✓ Verified Job

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Own operational execution across one or more service delivery pods in a Managed Services Provider environment. Act as the connective layer between clients, support and project teams, and finance—driving structured follow-ups, surfacing risks early, and keeping workflows moving. Lead QBR readiness and post-QBR follow-through, coordinate support-adjacent projects, and govern end-to-end operational workflows. Maintain visibility through dashboards and tools like Monday.com, ConnectWise Manage, and Power BI, and evolve billing and quote workflows tied to support delivery.
Location: Lima
Workplace: Remote
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Serve as the Service Operations point person for one or more service delivery pods, surfacing blockers, risks, and dependencies and ensuring structured follow-through.
  • •Drive QBR readiness and post-QBR follow-through, including tracking client health indicators, SLA risks, and action items to completion.
  • •Coordinate support-related projects and operational workstreams between ticket support and formal delivery, managing timelines, dependencies, documentation, and owner accountability.
  • •Own and evolve end-to-end billing workflows tied to support projects and recurring reviews, including quote management visibility and proposal/pricing follow-through.
  • •Maintain tooling and operational monitoring using dashboards and trackers (e.g., Monday.com, ConnectWise Manage, Power BI), and improve cross-functional workflows and governance for scalability.

Key Requirements

  • •3+ years of experience in service operations, business operations, project coordination, or a related operational role, ideally in an MSP/IT services/professional services environment.
  • •Demonstrated ownership, follow-through, and accountability in a fast-paced environment with multiple cross-functional priorities.
  • •Strong written and verbal communication skills and the judgment to escalate appropriately and drive resolution when needed.
  • •Experience working with operational tools such as Monday.com, ConnectWise Manage, Power BI, Excel, or similar systems.
  • •Ability to create structure and improve workflows to keep work moving without relying solely on management escalation.
Experience:3+ yearsMSPIT servicesProfessional services
Skills:OwnershipFollow-throughAccountabilityCommunicationAttention to detail
Tech Stack:Monday.comConnectWise ManagePower BIExcel

Company Brief

Atlas Technica
Managed service provider delivering cloud-first IT, cybersecurity, and managed infrastructure tailored to hedge funds, private equity firms, and alternative investment organizations.
Industry: Professional Services
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: New York, United States
Founded: 2016
Glassdoor
Glassdoor: 4.2
WebsiteLinkedInGlassdoor