Senior Customer Engineer, SLED West (California or Arizona)

Cloudflare
California, Arizona, San Francisco
Workplace: RemoteFull timeUSD 231,000 - 290,000 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Stakeholder management","Presentation","Trusted advisory","Communication"]

Own the technical relationship for public-sector (SLED/Local Government) customers from discovery through onboarding, adoption, and expansion. Lead technical discovery, create bespoke architectures, and deliver security, networking, and developer platform demos and Proof of Concepts. Serve as an AI-augmented quota-carrying technologist, automating routine workflows while driving measurable time-to-value, retention, and cross-sell/up-sell through QBRs and ongoing technical health monitoring.

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FursaFursa
Cloudflare
Cloudflare
1 day ago

Senior Customer Engineer, SLED West (California or Arizona)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Own the technical relationship for public-sector (SLED/Local Government) customers from discovery through onboarding, adoption, and expansion. Lead technical discovery, create bespoke architectures, and deliver security, networking, and developer platform demos and Proof of Concepts. Serve as an AI-augmented quota-carrying technologist, automating routine workflows while driving measurable time-to-value, retention, and cross-sell/up-sell through QBRs and ongoing technical health monitoring.
Location: California, Arizona, San Francisco
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Lead technical discovery with Account Executives, build bespoke architectures, and deliver product demonstrations and Proof of Concepts tailored to public sector procurement and compliance.
  • •Drive customer adoption by owning onboarding/implementation and serving as primary technical contact for discovery, demos, onboarding, technical health, risk, and expansion strategy.
  • •Monitor dynamic customer health scores and telemetry to accelerate time-to-value and resolve integration bottlenecks in municipal and educational IT infrastructures.
  • •Carry a variable quota for new business acquisition and/or account growth, identify cross-sell and up-sell opportunities from product usage data, and run technical QBRs.
  • •Automate routine tasks using AI agents and internal platforms (e.g., RFP/security questionnaire responses, sandbox provisioning, and telemetry monitoring) to focus on high-value advisory.

Pay and Benefits

Salary: USD 231,000 - 290,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeaveParental Leave

Key Requirements

  • •Proven experience working with or selling into SLED, Local Government, or municipal agencies, including public sector buying cycles and compliance requirements.
  • •Customer-facing technical experience (e.g., Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineer).
  • •Broad technical expertise across web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, and enterprise architecture.
  • •Demonstrated ability to operate in a quota-carrying or revenue-aligned environment with strong translation of business value and SaaS metrics.
  • •Exceptional communication and presentation skills to bridge technical implementation details with government C-suite/elected official strategy.
Experience:Public sectorGovernment IT
Skills:Stakeholder managementPresentationTrusted advisoryCommunication
Languages:English
Tech Stack:SecurityNetworkingDeveloper PlatformsWorkers AIAI GatewayVectorizePrompt engineeringLLM orchestrationRetrieval-Augmented Generation (RAG)PythonJavaScriptAPI

Company Brief

Cloudflare
Provides a global network and cloud platform that delivers security, performance, and reliability services for web applications, APIs, and Internet properties, including CDN, DDoS protection, DNS, and zero-trust security solutions.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn