Technical Account Manager

X AI
Austin, Texas, Los Angeles, Seattle
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 7+ yearsEducation: bachelorsSkills: ["Communication","Prioritization","Risk assessment","Decision-making","Problem-solving"]

Own the technical success of GPU/CPU cluster deployments for customer accounts. Lead implementation, integration testing, provisioning, and go-live from initial provisioning through steady-state operations, serving as the primary technical point of contact. Apply deep expertise across compute, GPUs/CPUs, high-performance networking, and data center connectivity, driving performance tuning, troubleshooting, and risk mitigation to ensure SOW/SLA compliance.

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FursaFursa
X AI
X AI
1 month ago

Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Own the technical success of GPU/CPU cluster deployments for customer accounts. Lead implementation, integration testing, provisioning, and go-live from initial provisioning through steady-state operations, serving as the primary technical point of contact. Apply deep expertise across compute, GPUs/CPUs, high-performance networking, and data center connectivity, driving performance tuning, troubleshooting, and risk mitigation to ensure SOW/SLA compliance.
Location: Austin, Texas, Los Angeles, Seattle
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Lead technical implementation, integration testing, provisioning, and go-live activities for GPU/CPU clusters and supporting infrastructure.
  • •Serve as the primary technical point of contact for compute infrastructure definition, requirements, and delivery across customer accounts.
  • •Drive performance tuning and optimization through design validation, performance characterization, reliability assessments, and continuous improvements.
  • •Handle technical escalations, perform root-cause analysis, troubleshoot issues, and drive resolution to ensure SOW and SLA compliance.
  • •Collaborate with cross-functional teams (Hardware, Network, Facilities, Cloud Compute, SRE, Program Management) and support expansion planning, capacity scaling, and new use cases.
Travel: Medium travel

Key Requirements

  • •Bachelor’s degree in computer science, Electrical Engineering, Computer Engineering, or a related technical discipline.
  • •7+ years of hands-on experience in large-scale compute, data center, or hyperscale infrastructure environments.
  • •Experience leading technical implementations involving GPUs/CPUs and high-performance systems.
  • •Master’s degree or higher in a STEM discipline.
  • •Deep knowledge of InfiniBand, RoCE, NVIDIA networking technologies (NCCL, NVLink, GPU Direct RDMA), and large GPU cluster architectures.
Experience:7+ yearsHyperscale infrastructureData centerAI/ML training
Education:Bachelor's
Skills:CommunicationPrioritizationRisk assessmentDecision-makingProblem-solving
Languages:English
Tech Stack:GPUsCPUsInfiniBandRoCENVIDIA networking technologiesNCCLNVLinkGPU Direct RDMALinuxOrchestration toolsInfrastructure monitoringHigh-performance networkingHybrid/cloud integrationAI/ML trainingInference infrastructure

Eligibility

Nationality:US National

Company Brief

X AI
Develops advanced artificial intelligence models and research aimed at building safe, general AI and understanding the fundamental nature of the universe. Focuses on large-scale AI systems, research publications, and building foundational AI capabilities.
Industry: AI & Machine Learning
Company Size: Medium (51 to 250 employees)
Growth: Early Stage Startup
Headquarters: San Francisco, United States
Founded: 2023
Website