Senior Principal Engineer, Field Service

Dell
Florida, Georgia
Workplace: RemoteFull timeUSD 132,600 - 171,600Function: Field Service, Maintenance & Skilled TradesExperience: 12+ yearsSkills: ["Customer-first mindset","Technical leadership","Cross-functional guidance","Documentation","Incident troubleshooting","Problem-solving"]

Serve as Dell’s primary technical liaison for high-severity, mission-critical incidents, coordinating fast resolution for customers during large-scale IT deployments. Troubleshoot complex hardware, software, networking, and operating system issues across Dell-supported AI Factories and data center environments. Analyze system logs and diagnostics, document resolutions into knowledge bases and playbooks, and provide hands-on technical guidance to strengthen cross-functional team capabilities.

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FursaFursa
Dell
Dell
3 days ago

Senior Principal Engineer, Field Service

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Last checked: 10 hours agoStatus: Live

Job Summary

Serve as Dell’s primary technical liaison for high-severity, mission-critical incidents, coordinating fast resolution for customers during large-scale IT deployments. Troubleshoot complex hardware, software, networking, and operating system issues across Dell-supported AI Factories and data center environments. Analyze system logs and diagnostics, document resolutions into knowledge bases and playbooks, and provide hands-on technical guidance to strengthen cross-functional team capabilities.
Location: Florida, Georgia
Workplace: Remote
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary point of contact for high-severity or mission-critical issues.
  • •Analyze complex hardware and software configurations across Dell-supported AI Factories.
  • •Provide trusted customer communication and alignment on expectations and operational priorities.
  • •Document incident resolutions and contribute to knowledge base articles, playbooks, and technical documentation.
  • •Provide technical leadership and cross-functional guidance to help build team capabilities.

Pay and Benefits

Salary: USD 132,600 - 171,600

Key Requirements

  • •12+ years of relevant experience (or 8+ years with a master’s degree) in technical support, field engineering, or related roles.
  • •Proven ability to troubleshoot and resolve complex hardware, software, networking, and operating system issues.
  • •Deep knowledge of Dell’s product portfolio, including AI Factories and data center solutions.
  • •Hands-on experience with Dell servers, storage, networking, and enterprise data center environments.
  • •Strong technical documentation skills, including building, repairing, preparing Dell assemblies, and maintaining accurate support records.
Experience:12+ yearsData centerAIEnterprise ITHardwareNetworkingTechnical support
Skills:Customer-first mindsetTechnical leadershipCross-functional guidanceDocumentationIncident troubleshootingProblem-solving
Tech Stack:AI FactoriesData center solutionsServersStorageNetworkingOperating systemsSystem logsDiagnosticsPerformance dataHardwareSoftware

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
Glassdoor
Glassdoor: 3.8
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