3 days ago

Representative, Customer Service (L04)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Answer inbound calls and resolve U.S.-based customer inquiries related to credit cards for the Home & Auto / Health & Wellness operations team. Provide product and service information, arrange requested services, and follow up to ensure issues are resolved. Document customer call trends and alert supervisors while recommending process improvements. Work rotational shifts, including weekends and night shift timing, while maintaining professional phone etiquette.

Location: Hyderabad

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Answer calls and respond to general customer inquiries, concerns, and complaints.
•Arrange for services requested by customers.
•Provide customers with product and service information.
•Follow up on customer inquiries and resolve issues.
•Recognize, document, and alert supervisors of trends in customer calls and recommend process improvements.

Key Requirements

•Deliver a customer-centric experience by handling customer inquiries, concerns, and complaints.
•Have excellent English language communication skills, with strong written, verbal, and interpersonal communication.
•Use a working knowledge of computers to support call handling and follow-ups.
•Maintain professional phone etiquette and the ability to work with teams.
•Be willing to work rotational shifts (including weekends) and be flexible for night shift timings; education qualification of 10+2 or graduation.

Education:Bachelor's

Skills:Customer-centric attitudeCommunicationInterpersonal skillsProfessional phone etiquetteTeamworkFlexibility

Languages:English

Tech Stack:Computers

Company Brief

Synchrony

Provides consumer financing solutions including private-label credit cards, co-branded cards, and specialty financing for retailers and consumers, alongside digital banking and payment solutions.

Industry: Lending

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Stamford, United States

Founded: 2003

Glassdoor: 3.7

Website LinkedIn

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Synchrony

3 days ago

Representative, Customer Service (L04)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Hyderabad

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Answer calls and respond to general customer inquiries, concerns, and complaints.
•Arrange for services requested by customers.
•Provide customers with product and service information.
•Follow up on customer inquiries and resolve issues.
•Recognize, document, and alert supervisors of trends in customer calls and recommend process improvements.

Key Requirements

•Deliver a customer-centric experience by handling customer inquiries, concerns, and complaints.
•Have excellent English language communication skills, with strong written, verbal, and interpersonal communication.
•Use a working knowledge of computers to support call handling and follow-ups.
•Maintain professional phone etiquette and the ability to work with teams.
•Be willing to work rotational shifts (including weekends) and be flexible for night shift timings; education qualification of 10+2 or graduation.

Education:Bachelor's

Skills:Customer-centric attitudeCommunicationInterpersonal skillsProfessional phone etiquetteTeamworkFlexibility

Languages:English

Tech Stack:Computers

Company Brief

Synchrony

Provides consumer financing solutions including private-label credit cards, co-branded cards, and specialty financing for retailers and consumers, alongside digital banking and payment solutions.

Industry: Lending

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Stamford, United States

Founded: 2003

Glassdoor: 3.7

Website LinkedIn