Service Advisor - Porsche Birmingham

Sonic Automotive
United States
Workplace: OnsiteFull timeUSD 75,000 - 150,000 annuallyFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Communication","Customer service","Multitasking","Organizational","Time-management"]

Serve as the key liaison between customers and service technicians, ensuring vehicles are diagnosed, serviced, and repaired in a timely manner. Greet customers, document concerns, explain recommended repairs, and communicate costs, timelines, and status updates throughout the service process. Create and maintain service records, prepare invoices, process payments, handle billing inquiries, and resolve customer issues while staying current on automotive technologies and maintenance needs.

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FursaFursa
Sonic Automotive
Sonic Automotive
1 month ago

Service Advisor - Porsche Birmingham

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Serve as the key liaison between customers and service technicians, ensuring vehicles are diagnosed, serviced, and repaired in a timely manner. Greet customers, document concerns, explain recommended repairs, and communicate costs, timelines, and status updates throughout the service process. Create and maintain service records, prepare invoices, process payments, handle billing inquiries, and resolve customer issues while staying current on automotive technologies and maintenance needs.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Greet customers and listen to concerns, accurately documenting vehicle issues.
  • •Explain recommended services and repairs, including cost estimates and obtaining customer approval.
  • •Schedule appointments and manage service bay availability, coordinating with technicians for timely completion.
  • •Provide ongoing status updates and repair timelines, including informing customers of delays.
  • •Create and maintain service records, prepare invoices, process payments, and follow up to ensure satisfaction.

Pay and Benefits

Salary: USD 75,000 - 150,000 annually
Perks:Health InsuranceDentalVision401kPaid LeaveGym Membership

Key Requirements

  • •1+ years of experience as a Service Advisor in an automotive dealership.
  • •Strong communication and customer service skills.
  • •Knowledge of automotive systems with a basic technical understanding.
  • •Ability to multitask in a fast-paced environment.
  • •Valid driver’s license and a clean driving record, with authorization to work in the USA.
Experience:1+ yearsAutomotiveAutomotive dealership
Skills:CommunicationCustomer serviceMultitaskingOrganizationalTime-management
Licenses:Valid driver's license
Languages:English
Tech Stack:CDK

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sonic Automotive
Operates as an automotive retailer owning and operating new and used vehicle dealerships, providing vehicle service, repair, parts, and financing solutions across the United States.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1997
WebsiteLinkedIn