Banking and Financial Services Support

Sutherland
Hyderabad
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditExperience: 1-3 yearsSkills: ["Customer-focused","Communication","Organizational skills","Attention to detail","Confidentiality"]

Provide customer support for banking and financial services inquiries through phone, email, and in-person interactions. Accurately process transactions, handle account inquiries, and assist with account opening, maintenance, and closure. Maintain detailed records, resolve issues and complaints professionally, and follow all banking compliance policies. You’ll coordinate with internal teams, support onboarding for new customers and products, and monitor account activity for unusual transactions while protecting sensitive financial information.

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FursaFursa
Sutherland
Sutherland
3 hours ago

Banking and Financial Services Support

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Source: Company careers pageValidated by: Fursa AI
Last checked: 52 minutes agoStatus: Live

Job Summary

Provide customer support for banking and financial services inquiries through phone, email, and in-person interactions. Accurately process transactions, handle account inquiries, and assist with account opening, maintenance, and closure. Maintain detailed records, resolve issues and complaints professionally, and follow all banking compliance policies. You’ll coordinate with internal teams, support onboarding for new customers and products, and monitor account activity for unusual transactions while protecting sensitive financial information.
Location: Hyderabad
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Entry level

Key Responsibilities

  • •Provide responsive support for banking and financial services inquiries via phone, email, and in-person interactions.
  • •Process customer transactions, account inquiries, and service requests accurately.
  • •Assist customers with account opening, maintenance, and closure procedures.
  • •Maintain organized and accurate records of customer interactions and transactions.
  • •Ensure compliance with banking regulations and policies, coordinating with internal teams to resolve issues.

Key Requirements

  • •Proven customer service experience in banking or financial services (minimum 1-3 years).
  • •Strong knowledge of banking products, services, and financial concepts.
  • •Excellent written and verbal communication skills.
  • •Proficiency in data entry with demonstrated accuracy and attention to detail.
  • •Ability to handle confidential information responsibly and analyze customer issues effectively.
Experience:1-3 yearsBankingFinancial services
Skills:Customer-focusedCommunicationOrganizational skillsAttention to detailConfidentiality
Languages:English
Tech Stack:Microsoft OfficeData entryBanking software systems

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor