Claims Agent (Dubai, AE)

Allianz
Dubai
Workplace: OnsiteFull timeFunction: Insurance & ActuarialExperience: 1+ yearsEducation: bachelorsSkills: ["Customer service","Communication","Attention to process"]

Manage medical assistance cases end to end by evaluating claims against guidelines, processing and tracking claims in the company system, and coordinating with providers to ensure service quality. Handle inbound and outbound calls and emails for customers and partners, explain policy terms, and support inquiries about claims procedures and networks. Follow complaints and escalation processes, meet operational and attendance KPIs, monitor service levels, and report deviations while working effectively in an AI-enabled environment.

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FursaFursa
Allianz
Allianz
1 day ago

Claims Agent (Dubai, AE)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Manage medical assistance cases end to end by evaluating claims against guidelines, processing and tracking claims in the company system, and coordinating with providers to ensure service quality. Handle inbound and outbound calls and emails for customers and partners, explain policy terms, and support inquiries about claims procedures and networks. Follow complaints and escalation processes, meet operational and attendance KPIs, monitor service levels, and report deviations while working effectively in an AI-enabled environment.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Entry level

Key Responsibilities

  • •Manage assigned medical assistance tasks and case-related activities.
  • •Evaluate medical claims according to established guidelines and processing procedures.
  • •Coordinate with providers to organize medical assistance and maintain service quality.
  • •Respond to customer/partner inquiries via telephone and email and monitor call quality.
  • •Track and process claims in systems/portals, handle escalations/complaints, and meet operational and attendance KPIs.

Key Requirements

  • •Bachelor’s Degree in medical field.
  • •1+ years’ experience in Insurance/Travel and medical assistance operations.
  • •Fluency in English (mandatory).
  • •Fluency in Arabic (1st) and French (2nd) is a plus.
  • •Legally permitted to work in the country of operations.
Experience:1+ yearsInsuranceTravelMedical assistance operations
Education:Bachelor's in medical field
Skills:Customer serviceCommunicationAttention to process
Languages:EnglishArabicFrench
Tech Stack:AIMachine learningData analyticsCloud-based tools

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn