Recovery Officer.Cards-Recovery

Mashreq
Bengaluru
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Negotiation","Communication","Customer focus","Working under pressure","Compliance"]

Review charged-off card cases, analyze repayment issues, and follow up to maximize recoveries while treating customers fairly with due process. Establish and maintain contact through approved channels, drive customers to prioritize repayment, and propose settlements within the delegation matrix. Track leads, use MIS to improve performance, manage settlement agreements until closure, and coordinate timely release of any legal cases and issuance of clearance letters.

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FursaFursa
Mashreq
Mashreq
5 days ago

Recovery Officer.Cards-Recovery

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Review charged-off card cases, analyze repayment issues, and follow up to maximize recoveries while treating customers fairly with due process. Establish and maintain contact through approved channels, drive customers to prioritize repayment, and propose settlements within the delegation matrix. Track leads, use MIS to improve performance, manage settlement agreements until closure, and coordinate timely release of any legal cases and issuance of clearance letters.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Analyze and assess customers’ repayment problems and work to achieve assigned recovery targets.
  • •Follow up on all leads to establish contact, engage customers, and help them settle overdue/unpaid liabilities amicably.
  • •Review accounts and propose settlements according to approved process and delegation matrix for required approvals.
  • •Ensure customer interactions use approved formats/media, are recorded on assigned lines, and are updated in the collection system.
  • •Monitor settlement agreements until adherence, close settled accounts, release legal cases, and issue clearance letters in a timely manner.

Key Requirements

  • •3+ years of experience in banking or a similar field with continuous customer engagement and target-oriented roles.
  • •Good knowledge of banking/business products.
  • •Strong understanding of prevailing legal laws and the ability to handle compliance in recoveries.
  • •High negotiation and communication skills to drive amicable repayment outcomes.
  • •Ability to work under pressure with a customer-focused approach.
Experience:3+ yearsBanking
Skills:NegotiationCommunicationCustomer focusWorking under pressureCompliance

Company Brief

Mashreq
Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1967
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Glassdoor: 3.3
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