Front Desk Agent

FIVE Hotels & Resorts
Dubai
Workplace: OnsiteFull timeAED 1,700+ monthlyFunction: Hospitality & Food ServiceExperience: 1-2 yearsSkills: ["Communication","Leadership","Organizational skills","Teamwork","Attention to detail"]

Deliver exceptional guest experiences as part of the Front Office team at a luxury hotel group. Handle guest arrivals and check-ins, manage inquiries and complaints, maintain awareness of facilities and events, and keep front-desk systems updated using Opera. Support revenue through upselling and concierge-related policies, ensure compliance with safety and health requirements, and collaborate with reservations and other teams to keep daily operations accurate and guest-ready.

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FursaFursa
FIVE Hotels & Resorts
FIVE Hotels & Resorts
2 days ago

Front Desk Agent

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Deliver exceptional guest experiences as part of the Front Office team at a luxury hotel group. Handle guest arrivals and check-ins, manage inquiries and complaints, maintain awareness of facilities and events, and keep front-desk systems updated using Opera. Support revenue through upselling and concierge-related policies, ensure compliance with safety and health requirements, and collaborate with reservations and other teams to keep daily operations accurate and guest-ready.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Entry level

Key Responsibilities

  • •Arrive promptly, maintain grooming standards, and deliver service that elevates guest satisfaction.
  • •Check guests in accurately, address guests by name when appropriate, and resolve or escalate complaints promptly.
  • •Maintain expert awareness of room types, hotel facilities, dining venues, shop hours, function rooms, and daily events.
  • •Ensure compliance with fire safety, bomb threats, and health and safety requirements; manage legal procedures such as passport handling.
  • •Update Opera immediately with changes, coordinate with reservations on arrivals, and support revenue via upselling and additional services.

Pay and Benefits

Salary: AED 1,700 monthly

Key Requirements

  • •Proven track record of 1-2 years in a similar front desk role, delivering exceptional guest experiences.
  • •Excellent communication skills (verbal and written) with fluency in English; proficiency in multiple languages is preferred.
  • •Computer literacy with Word, Excel, and Outlook, plus expert knowledge of Hotel PMS—specifically Opera.
  • •Strong organisational and leadership abilities with an eye for detail and proactive, ownership-driven execution.
  • •Flexibility to work a variety of shifts, including weekends and holidays, based on hotel requirements.
Experience:1-2 years
Skills:CommunicationLeadershipOrganizational skillsTeamworkAttention to detail
Languages:English
Tech Stack:WordExcelOutlookOpera

Company Brief

FIVE Hotels & Resorts
Operates a portfolio of luxury hotels, residences, and lifestyle destinations offering upscale accommodations, dining, spa, and event services across international leisure and city locations, with flagship properties in Dubai and other global markets.
Industry: Hotels & Resorts
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
WebsiteLinkedIn