Citizens Branch Manager - Bilingual Spanish Preferred

Citizens Bank
United States
Workplace: OnsiteFull timeFunction: Communications, PR & CommunityExperience: 4+ yearsEducation: high_schoolSkills: ["Leadership","Coaching","Communication","Customer focus","Operational execution"]

Lead a high-volume bank branch focused on relationship-building and exceptional customer experiences. Drive branch performance and sales growth by coaching colleagues, creating a customer-centric culture, and executing with operational integrity. Thrive in a digital-first environment by leveraging mobile and online banking to support customer accessibility. Own branch outcomes, communicate priorities, manage objectives against sales and profit-and-loss goals, and represent the brand through community engagement.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Citizens Bank
Citizens Bank
1 month ago

Citizens Branch Manager - Bilingual Spanish Preferred

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 59 minutes agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Lead a high-volume bank branch focused on relationship-building and exceptional customer experiences. Drive branch performance and sales growth by coaching colleagues, creating a customer-centric culture, and executing with operational integrity. Thrive in a digital-first environment by leveraging mobile and online banking to support customer accessibility. Own branch outcomes, communicate priorities, manage objectives against sales and profit-and-loss goals, and represent the brand through community engagement.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Manager level

Key Responsibilities

  • •Lead the team to exceed customer expectations and nurture long-term customer relationships.
  • •Spearhead branch performance and sales growth through coaching and collaborative execution.
  • •Implement coaching plans and support colleague performance and development to achieve individual and branch goals.
  • •Own branch execution and outcomes, combining financial acumen and strategic insights to guide decision-making.
  • •Serve as a brand ambassador by engaging with the local community to build new and deepen existing customer relationships.

Key Requirements

  • •High school diploma or equivalent required.
  • •Leadership experience coaching and developing teams to drive sales excellence and world-class customer service in a high-volume branch environment.
  • •4 years of sales management experience in retail or branch banking.
  • •Experience managing objectives to meet sales goals, deadlines, and branch goals in a profit-and-loss environment.
  • •Must meet SAFE Act requirements, including completing required background checks and obtaining an NMLS identifier.
Experience:4+ yearsRetail bankingBranch banking
Education:High School
Skills:LeadershipCoachingCommunicationCustomer focusOperational execution
Licenses:NMLS
Languages:Spanish
Tech Stack:Mobile and online banking

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website