Multiplier

3 days ago

Payroll Support Lead, SE Asia & Pacific

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Own and lead payroll support for the Philippines, Indonesia, Malaysia, Thailand, Singapore, and Australia, serving as the senior escalation point for the most complex payroll cases. Set quality standards, resolve country-specific issues (gross-to-net, statutory contributions, corrections, off-cycle scenarios), and coach support specialists. Partner with Payroll Operations, Product, and local partners to drive continuous improvement, keep knowledge bases accurate, and manage cases in Salesforce and Zendesk.

Location: Pune, Maharashtra

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Serve as the senior point of contact and subject-matter expert for payroll queries across six markets.
•Resolve complex, country-specific payroll cases including gross-to-net, statutory contributions, corrections, and off-cycle scenarios.
•Act as the escalation point for your markets and drive issues to resolution within SLA using the P1–P4 severity model.
•Review and coach on response quality to ensure accurate, clear, and empathetic answers.
•Manage cases in Salesforce and Zendesk, keep the knowledge base current, and feed regulatory/process gaps back to the right teams.

Key Requirements

•5-7+ years in payroll support, payroll processing, or payroll operations, with hands-on experience in at least two or three of the covered markets.
•Strong, practical knowledge of local payroll rules for multiple markets and confidence to handle complex cases.
•A track record resolving difficult payroll queries accurately under time pressure.
•Experience as a senior team member or lead, comfortable being an escalation point and coaching others.
•Hands-on experience with Salesforce and a support platform such as Zendesk.

Experience:5+ yearsPayroll supportPayroll processingEORPEOGlobal payrollHR tech

Skills:Written and verbal communicationCustomer-friendly communicationDetail-orientedDependabilityCoaching

Tech Stack:SalesforceZendeskKnowledge base

Company Brief

Multiplier

Provides a Global Human Platform (EOR, global payroll, contractor management and HRIS) that enables companies to hire, onboard, manage and pay teams in 150+ countries while ensuring local compliance and payroll processing.

Industry: HR Tech

Company Size: Large (251 to 1,000 employees)

Revenue: USD 5M to 10M

Growth: Growth Stage Startup

Valuation: USD 250M to 500M

Funding: Series B

Headquarters: New York, United States

Founded: 2020

Glassdoor: 4.3

Website LinkedIn Glassdoor

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Multiplier

3 days ago

Payroll Support Lead, SE Asia & Pacific

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Pune, Maharashtra

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Serve as the senior point of contact and subject-matter expert for payroll queries across six markets.
•Resolve complex, country-specific payroll cases including gross-to-net, statutory contributions, corrections, and off-cycle scenarios.
•Act as the escalation point for your markets and drive issues to resolution within SLA using the P1–P4 severity model.
•Review and coach on response quality to ensure accurate, clear, and empathetic answers.
•Manage cases in Salesforce and Zendesk, keep the knowledge base current, and feed regulatory/process gaps back to the right teams.

Key Requirements

•5-7+ years in payroll support, payroll processing, or payroll operations, with hands-on experience in at least two or three of the covered markets.
•Strong, practical knowledge of local payroll rules for multiple markets and confidence to handle complex cases.
•A track record resolving difficult payroll queries accurately under time pressure.
•Experience as a senior team member or lead, comfortable being an escalation point and coaching others.
•Hands-on experience with Salesforce and a support platform such as Zendesk.

Experience:5+ yearsPayroll supportPayroll processingEORPEOGlobal payrollHR tech

Skills:Written and verbal communicationCustomer-friendly communicationDetail-orientedDependabilityCoaching

Tech Stack:SalesforceZendeskKnowledge base

Company Brief

Multiplier

Industry: HR Tech

Company Size: Large (251 to 1,000 employees)

Revenue: USD 5M to 10M

Growth: Growth Stage Startup

Valuation: USD 250M to 500M

Funding: Series B

Headquarters: New York, United States

Founded: 2020

Glassdoor: 4.3

Website LinkedIn Glassdoor