Operations Strategy Lead, Revenue Platform

Canva
Philippines
Workplace: OnsiteFull timeFunction: Strategy & Corporate DevelopmentSkills: ["Coaching","Feedback","Ownership","Continuous improvement","Data-driven decision making"]

Lead operations strategy for Canva’s Revenue Platform, which owns how customers access paid features worldwide—from payments and subscriptions to fraud protection. You’ll coach and develop a team of specialists (including investigations), then set the direction using operational baselines across volume, cycle time, quality, and cost. Partner with Product and Engineering to shape the roadmap, run root-cause analysis, drive change management, and evolve QA toward scalable quality frameworks.

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Canva
Canva
1 day ago

Operations Strategy Lead, Revenue Platform

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Last checked: 6 hours agoStatus: Live

Job Summary

Lead operations strategy for Canva’s Revenue Platform, which owns how customers access paid features worldwide—from payments and subscriptions to fraud protection. You’ll coach and develop a team of specialists (including investigations), then set the direction using operational baselines across volume, cycle time, quality, and cost. Partner with Product and Engineering to shape the roadmap, run root-cause analysis, drive change management, and evolve QA toward scalable quality frameworks.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Strategy & Corporate Development
Seniority: Manager level

Key Responsibilities

  • •Coach and develop a team of five specialists managing investigations across payments, subscriptions, and fraud.
  • •Baseline the operation across volume, cycle times, quality, cost per ticket, and root causes, then build a prioritized improvement roadmap.
  • •Partner with Product Managers and Engineering Leads so operational insight informs the product roadmap.
  • •Run structured root cause analysis on ticket volume, escalations, and rework, driving fixes at the source.
  • •Own change management for process rollouts and evolve QA from manual checking to a scalable quality framework.

Pay and Benefits

Equity and Bonus:Equity
Perks:EquityParental Leave

Key Requirements

  • •Coach and develop a high-performing team, using two-way feedback and comfortable escalations.
  • •Set direction for a team with a plan you built, and demonstrate measurable change you drove.
  • •Deliver continuous improvement using metrics (e.g., reduced handling time, deflected volume, automated processes, improved quality).
  • •Be comfortable using data to make change cases; SQL or dashboarding experience is a plus.
  • •Have conceptual knowledge of payments, subscriptions, or fraud, and can handle complexity when the standard playbook doesn’t apply.
Skills:CoachingFeedbackOwnershipContinuous improvementData-driven decision making
Languages:English
Tech Stack:SQLDashboarding

Company Brief

Canva
Canva is an online visual communications platform that provides drag-and-drop design tools, templates, and media assets for creating presentations, social media graphics, videos, documents and more, serving individuals and large enterprises globally.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: Surry Hills, New South Wales, Australia
Founded: 2012
Glassdoor
Glassdoor: 3.9
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