Customer Success Technical Advisor

Trend Micro
São Paulo
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 7+ yearsSkills: ["Customer engagement","Relationship management","Risk mitigation","Communication","Executive stakeholder management"]

Own the post-sales lifecycle for assigned enterprise customers, serving as a trusted cybersecurity advisor throughout onboarding, adoption, health management, and renewals. Combine deep security expertise with strong customer engagement to advise on security architecture, threat detection strategies, and platform integration. Drive measurable value and adoption outcomes for TrendAI capabilities (XDR, endpoint, cloud, identity), improve customer security maturity using frameworks like NIST/CIS/Zero Trust, and partner with Sales to support renewals and expansion.

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FursaFursa
Trend Micro
Trend Micro
4 days ago

Customer Success Technical Advisor

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Own the post-sales lifecycle for assigned enterprise customers, serving as a trusted cybersecurity advisor throughout onboarding, adoption, health management, and renewals. Combine deep security expertise with strong customer engagement to advise on security architecture, threat detection strategies, and platform integration. Drive measurable value and adoption outcomes for TrendAI capabilities (XDR, endpoint, cloud, identity), improve customer security maturity using frameworks like NIST/CIS/Zero Trust, and partner with Sales to support renewals and expansion.
Location: São Paulo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary post-sales owner for assigned customer accounts, leading engagement to align security and business priorities.
  • •Manage customer lifecycle activities including onboarding and adoption planning, success planning, executive business reviews, adoption monitoring, customer health, and renewal support.
  • •Act as a trusted cybersecurity advisor by providing guidance on security architecture, threat detection strategies, and operational best practices.
  • •Drive value realization and adoption by ensuring measurable outcomes from the TrendAI platform and tracking/communicating adoption, ROI, and outcomes.
  • •Partner with Sales for account strategy, renewals, expansions, and strategic account planning while providing feedback to internal teams (Sales Engineering, Product Management, Threat Research).

Key Requirements

  • •7+ years of experience in cybersecurity roles such as security architect, security consultant, security engineer, technical account manager, or technical advisor.
  • •Strong understanding of cybersecurity domains including endpoint security, XDR/SOC operations, cloud security, identity security, and network security architecture.
  • •Experience working directly with enterprise security teams and CISOs.
  • •Strong customer engagement and relationship management skills.
  • •Ability to communicate effectively with both technical and executive stakeholders.
Experience:7+ yearsEnterprise securityCybersecurity vendorPost-salesTechnical advisory
Skills:Customer engagementRelationship managementRisk mitigationCommunicationExecutive stakeholder management
Certifications:CISSPCISMCCSPGIAC
Tech Stack:XDREndpoint protectionCloud securityIdentity protectionAI-driven threat detectionTrendAINISTCISZero TrustMITRE ATT&CK

Company Brief

Trend Micro
Global cybersecurity company providing endpoint, cloud, network, and hybrid security solutions to protect businesses and consumers from cyber threats, leveraging threat intelligence, machine learning, and automated protection across environments.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tokyo, Japan
Founded: 1988
WebsiteLinkedIn