CAN - Client Services Analyst II

Provide personalized client services as part of the Operations team with a dedicated focus on the Government of Canada account. Serve as the primary point of contact for customer life-cycle interactions, manage end-to-end service delivery, and resolve billing/payment inquiries across multiple systems. Promote electronic billing and payment adoption to support operating expense reduction, monitor customer experience metrics, and contribute to continuous improvement initiatives, including ad-hoc training support.