Customer Assistance Representative Part Time (Pittsburgh, PA, US)

American Airlines Group
Pittsburgh
Workplace: OnsitePart timeUSD 16.58+ hourlyFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Customer service","Communication","Problem-solving","Attention to detail","Compliance"]

Serve customers at the airport by greeting them, monitoring ticket areas, and helping with self-service kiosk check-in and baggage processing. Troubleshoot kiosk issues, verify carry-on and travel documents, and assist with checked baggage transactions and activation. Coordinate boarding support for special cases (e.g., unaccompanied minors and non-ambulatory customers) and provide gate information, directions, and paging when needed—while following DOT/FAA/TSA and company policies.

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FursaFursa
American Airlines Group
American Airlines Group
2 hours ago

Customer Assistance Representative Part Time (Pittsburgh, PA, US)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Serve customers at the airport by greeting them, monitoring ticket areas, and helping with self-service kiosk check-in and baggage processing. Troubleshoot kiosk issues, verify carry-on and travel documents, and assist with checked baggage transactions and activation. Coordinate boarding support for special cases (e.g., unaccompanied minors and non-ambulatory customers) and provide gate information, directions, and paging when needed—while following DOT/FAA/TSA and company policies.
Location: Pittsburgh
Workplace: Onsite
Employment Type: Part time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Greet customers and monitor ticket counter areas to ensure compliance with safety policies and procedures.
  • •Assist customers with self-service kiosk check-in and kiosk baggage processing (including troubleshooting kiosk technology issues).
  • •Verify carry-on baggage compliance and verify/clear travel documents for international travel using the Timatic database.
  • •Assist with checked baggage processing (transactions, self-tagging, weight verification, and baggage activation) and physically move baggage as needed.
  • •Provide customer assistance across ticket/gate areas, including directions, paging activities, and support for special cases like unaccompanied minors and non-ambulatory customers.

Pay and Benefits

Salary: USD 16.58 hourly
Perks:Health InsuranceDentalVision401kPet Insurance

Key Requirements

  • •High school diploma or GED (or international equivalent).
  • •Must be 18 years of age or older.
  • •Read, write, and fluently speak and understand English.
  • •Must be authorized to work in the U.S., and complete required drug screen and background checks.
  • •Working knowledge of Sabre or another Passenger Service System; previous face-to-face customer service experience (preferred).
Education:Bachelor's
Skills:Customer serviceCommunicationProblem-solvingAttention to detailCompliance
Licenses:Valid driver’s license
Languages:English
Tech Stack:KioskTimaticSabrePassenger Service System

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn